Telecommunicator

Are you ready for a career that combines challenge, responsibility, and the opportunity to make a positive impact in your community? New Hanover County is looking for Telecommunicators to answer emergency calls and monitor radio dispatch in our 911 Public Safety Communications Center. We're seeking dedicated individuals to provide the most efficient, accurate, and professional service. Join us in making a difference right where you live! Job Duties Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints. Receive and dispatch calls to appropriate personnel and secure proper information from callers in excitement or panic to assure adequate response. Prioritize calls based upon nature of request for services, availability of units, and other pertinent information. Monitor radio transmissions of personnel for accurate response, need for additional assistance, and to increase safety of responding personnel. Maintain accurate logs in Computer Aided Dispatch (CAD) as required to document time of calls, time dispatched, response time, time cleared, and other required data. Monitor and maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response. Prepare and maintain a variety of records and logs including warrant files, National Crime Information Center (NCIC) and/or Division of Criminal Information (DCI) entry files, and other required records as needed. Operate a manual dispatching system when automatic systems are not functioning or when necessary. Perform other related duties as required and assigned. Work nights, weekends, holidays, order-in coverage, and unrestricted mandatory overtime in a 24-hour operation requiring shift work and assigned shift changes. Qualifications and Experience High school diploma or GED and 1 year of related experience involving a high level of multi-tasking and public contact, preferably using communications equipment such as a two-way radio and computers in a high stress setting; or an equivalent combination of education and experience. Knowledge of Computer Aided Dispatch (CAD) desired. Knowledge of county streets, highways, and waterways preferred. Bilingual in English and Spanish a plus. Required Certifications and Training Must be able to obtain CPR, DCI (Department of Criminal Investigation) operator and emergency medical, fire & police dispatch certifications; training provided. Must be able to obtain DCI certification through the State Bureau of Investigation (SBI) to perform the essential duties of this position. U.S. citizenship is required to obtain DCI certification. The ability to obtain DCI certification is determined through testing and successful fingerprint background check results. Work Schedule and Availability Full time applicants will be assigned 12‑hour shifts on either Day, Night, or Midshift, according to the needs of the department; includes weekends and holidays. Must be available for overtime and during emergency situations. Part time applicants will be assigned to no more than 19 hours per week, includes weekends and holidays. Part time positions of 19 hours a week or less are not eligible for benefits. All applicants must be willing to work nights. Employers offer a “weekends only” schedule with 12‑hour shifts on Friday, Saturday, and Sunday. Compensation The hiring range for this position starts at $44,152 per year plus a competitive benefits package. Sign‑On Bonus Candidates accepting regular benefits eligible employment into this position are eligible to receive a one-time sign on bonus of $2,000 with half paid upon starting in the position and the second half paid upon successful completion of one’s introductory period. In the event the employee voluntarily resigns from the position before one year of service, the employee shall repay the sign on bonus amount on a prorated basis, depending on the length of full time service in the position prior to resignation. Equal Employment Opportunity New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Compliance Information In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted. #J-18808-Ljbffr