Customer Operations Associate
Virtual Vocations Inc
Managing enterprise-level support and service activities for designated clients, the full-time remote Customer Operations Associate will ensure quality service delivery, develop client relationships, and coordinate the resolution of service incidents. Key responsibilities: Oversee service scheduling and processing, ensuring timely communication and effective resolution of customer requests Act as the primary point of contact for clients, coordinating service delivery and escalating technical issues as necessary Collaborate with sales and support teams to demonstrate the value of services and identify opportunities for expanded support Required qualifications: Associate Degree with 2+ years of experience in a customer service environment, or High School Diploma with 4+ years of experience Proficiency in Microsoft Office, including MS Outlook Experience with software for order entry and data management, such as SAP or Maximo, is desirable Strong analytical skills and excellent proficiency in Excel Ability to work effectively both independently and as part of a team Virtual Vocations Inc
Vacancy posted 2 days ago
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