Customer Service Representative (03-03)

Medical Records Clerk

Non-exempt

$15.35

Job Summary:

Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic

Core Competencies:

• Excellent communications skills; demonstrate courtesy and respect; bilingual English/Spanish (required)
• Must have excellent phone etiquette
• Must possess excellent time management skills
• High attention to detail with high degree of organization
• Must be self-initiating and adaptable with ability to communicate to a variety of staff members
• Must exercise excellent judgement
• Must maintain a high level of confidentiality
• Must be able to work well under pressure and with minimal supervision
• Good organization and analytical abilities
• Exceptionally strong customer service, communication and interpersonal skills.
• Advocate for positive patient experience.
• Good basic math skills.
• Basic office skills- ability to use windows based software, copier, fax machine, etc.
• Demonstrated ability to treat patients with respect, dignity and culturally appropriate.
• High level of flexibility.
• Demonstrates competency in basic computer skills

Job Requirements:

• High school graduate or equivalent and/or completion of a medical terminology course.
• One-year experience in a records department preferred.
• Ability to work in high stress environment

Benefits:

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement