Member Services Representative

Member Services Representative
LaSalle Network is hiring for a Member Services Representative with a health insurance and benefits-leading company known for providing health insurance benefits to union workers for nearly 50 years.


This is a temporary opportunity supporting open enrollment, where call volume increases significantly and strong customer service is critical. The role includes one week of on-site training in Oak Brook, IL before transitioning to remote work. Candidates should be comfortable handling member calls throughout the day and working independently after training.



Responsibilities
• Answer inbound calls from members on the open enrollment line
• Assist members with online benefit enrollment, reviewing benefit options and confirming dependent enrollment
• Answer general eligibility and benefit plan questions
• Research benefit, claim and eligibility questions and coordinate with internal teams for resolution
• Maintain availability by remaining logged in throughout the workday



Qualifications
• Previous customer service or call center experience
• Basic understanding of healthcare benefits (for example: copays and deductibles)
• Comfortable assisting members over the phone throughout the day
• Dependable, organized and able to work independently after training
• Bilingual English/Spanish skills (preferred)



Key Details
• Employment Type: Contract
• Compensation: $18 - $20 hourly
• Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit:
• Location: Oak Brook, IL
• Work Model: Hybrid


Ready to take the next step in your career? Apply today, we're actively interviewing and excited to meet you.


Jessica McCourt
Senior Project Manager
#LI-JM2
LNCS


LaSalle Network is an Equal Opportunity Employer m/f/d/v.


LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.


LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here


All assignments are at-will and their duration is subject to change.