Contract to Hire Sales Operations Specialist

Sales Operations Specialist – Contract to Hire Job ID: 6807151 Posted: 05-20-2026 Experience: Mid Level Salary: $25 – $27 per hour Job Summary The Sales Operations Associate will provide the first level of customer support, supporting both direct and indirect customers in all aspects of order management and facilitating communication with internal teams as needed. The role also supports departments across the company with product or order requests, resolving customer issues in alignment with company policies and contract terms. Strong written and verbal communication skills are essential to ensure professional, courteous, and efficient interactions with customers, sales, and other departments to deliver a positive customer service experience. Duties and Responsibilities Receive and process customer orders via online order system, EDI, manual entry, or customer contract in compliance with SOX controls for all products, services, and fees, including changes and cancellations. Collaborate with the pricing team to correct order pricing when necessary. Communicate with customers to address questions before, during, and after the order process via email or phone. Partner with planning and operations teams to provide lead times, product availability, and shipping details (tracking, POD, damaged goods mitigation). Resolve expedite requests in coordination with field sales and other departments to ensure commitments are met. Ensure delivery of non‑tangible virtual items including licenses, leases, services, maintenance, and fees. Register and manage entitlements. Query internal databases for product specifics (weight, origin, size, BOM, serial numbers, etc.). Process RMAs according to work instructions and process guidelines. Manage ZDIs through web and internal systems per guidelines. Set up customers for automated reports and generate standard reports as requested. Participate in additional projects or assignments as needed to support evolving departmental and company needs. Basic Qualifications Bachelor’s degree in a business‑related field required (equivalent experience considered). 2–5 years of professional, relevant experience required. Minimum 2 years of customer service or sales experience required. Strong customer service skills for professional interactions with customers, executives, and sales teams. Experience working independently and collaboratively to solve problems and resolve complex issues. Self‑motivated, detail‑oriented, and able to multi‑task in a fast‑paced environment. Excellent verbal, written, and non‑verbal communication skills. Ability to evaluate workload and prioritize effectively. Proven ability to build positive working relationships with management, vendors, and colleagues. Intermediate Microsoft Office skills, including Word and Excel. Preferred Qualifications (Optional) Knowledge of supply chain processes. Experience with software sales. Understanding of service business models and milestone management. Benefits as a Contractor 75% paid medical plan (PPO) Excellent dental and vision insurance 5 days of sick leave after 90 days of employment Mental health resources About Us We are a global leader in networking and communications technology, dedicated to helping people, businesses, and communities stay connected. For more than three decades, our solutions have powered the networks that bring high‑speed internet, cloud applications, and advanced communication services to millions worldwide. Headquartered in the U.S. with offices and teams around the globe, we combine innovation, collaboration, and customer focus to deliver cutting‑edge fiber, Wi‑Fi, and software‑defined networking solutions. Why Join Us? When you join our team, you’ll play an important role in shaping the future of connectivity while building a rewarding career. #J-18808-Ljbffr LeoForce