IT Systems Administrator

General Summary The IT Systems Administrator ensures the stability, reliability, and growth of the city’s IT infrastructure using robust troubleshooting and problem solving. Troubleshoots and resolves user or system issues specifically with the physical and virtual server and storage environment, Microsoft Server network products, related peripherals and applications, and issues involving email and active directory. Essential Duties & Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Manages all aspects of VMWare infrastructure. Manages MS Active Directory, including Group Policy. Microsoft 365 tenant security administration. Manages MS Exchange environment. Asset deployment and management. Supports data center to desktop operations of the City. Provides customer service, case handling, change control and systems administration. Install and maintain physical and virtual Windows Servers. Patch management. Plans and implements Information Technology projects as directed by Information Technology management; researches potential solutions and vendors, determines internal and external requirements. Evaluates vendors, products, pricing, and solutions; develops test procedures and metrics for new system success; develops training materials to directly train staff. Ensures secure and resilient operations for the city’s technology operating environment; implements and maintains system security and user access control. Troubleshoots server, storage area networks and IT infrastructure; deploys and maintains physical/virtual applications, servers, desktops and related infrastructure. Achieves maximum uptime, solution availability, user‑side performance, disaster recovery and integration; defines and monitors performance metrics to identify and correct deficiencies. Performs related work as required. Other duties as assigned. Minimum and Preferred Entrance Qualifications Education and Experience Associate’s degree from an accredited college or university in Computer Science, Qualitative Systems or a related field. Five (5) years of related work experience working as a Server/Systems Administrator. Three (3) years of experience with VMware. Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities. Competencies for Successful Performance of Job Duties Knowledge Of Windows Server technologies. Windows Networking technologies. VMware deployment and administration. Windows Active Directory, Group Policy, Exchange, Office 365, SharePoint. SAN, Cluster Shared Volumes, HA, Intune. Client‑server applications, connectivity, and authentication. VoIP phone systems. Single Sign‑On functions. Physical security and access control to electronic systems. Skill In Multi‑tasking. Troubleshooting. Evaluating systems. Customer service. Ability To Interact with end users in a pleasant and respectful manner. Meet schedules and deadlines of the work. Follow oral and written instructions. Evaluate department policies and procedures and implement CAD/RMS system‑wide changes accordingly. Connect remotely to solve user issues. Maintain server and network compliance with FBI CJIS Security Police v5.5. Ensure system security. Maintain confidentiality. Deploy applications in a high‑priority environment. Work Environment and Conditions The work environment and exposures described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr City of Maricopa