Operations Manager

About Conduit Health Conduit Health is transforming how Durable Medical Equipment (DME) and supplies are accessed through insurance. Our mission is to simplify life for patients and care providers by removing friction from the home healthcare experience. We work with Medicaid and Medicare patients, caregivers, case managers, and homecare agencies to ensure patients receive the equipment and supplies they need — fast, covered, and stress-free. We’re a venture-backed startup based in New York, growing rapidly after our Series A, and are building a best‑class management team to deliver exceptional patient care at scale. The Role We’re looking for an Operations Manager optimize operations workflows (prior authorization and fulfillment). You’ll work closely with our internal Operations Team, external clinical partners, payor partners, fulfillment, and product teams to ensure exceptional patient care and compliance while scaling operational efficiency. This role offers a unique opportunity to shape operations and expansion in a high‑growth startup environment, working hands‑on with industry leaders and driving impact across our patient population. Who You Are Execution‑Focused & Detail‑Oriented: You thrive on organizing workflows and tracking metrics to maintain clinical quality Compliance‑Minded & Process‑Driven: You have a strong understanding of healthcare regulations (e.g., HIPAA, Medicare/Medicaid billing) and experience building SOPs. Collaborative Leader: You partner closely with Clinical, Product, and Fulfillment teams to expand, solve problems, and improve turnaround time. Tech‑Savvy & Efficiency You use systems, tools, and metrics to drive continuous improvement. Mission‑Aligned: You care deeply about healthcare access and improving patient outcomes. Examples of What You'll Do Manage Prior Authorization Processes: Ensure efficient authorization processes, especially through various portals that require manual submission and constant follow‑up. Collaborate Across Teams: Partner with Clinical Operations, Support, Payor Development, and Product Teams to share insights, improve workflows, and address operational challenges effectively. Track & Report KPIs : Measure performance metrics (e.g., patient reach rate, turnaround time, error rates), prepare reports, and present insights to leadership. What You'll Bring 2+ years in healthcare or DME clinical operations, as a biller, medical assistant, scribe, or similar role (suggested, not required). Incredible attention to detail and ability to juggle many manual tasks at once. Strong data entry skills and the ability to juggle multiple tasks simultaneously. A passion for leveraging technology to improve processes and enhance the patient experience. Stellar communication and collaboration skills. Values Excellence, Not Perfection – We set a high bar for our work and impact, but we don’t get lost in endless polish for polish’s sake. We focus on results that matter. Urgency, Not Chaos – We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout. Systems, Not One-Offs – Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better. Committed, Not Just Here – We show up engaged, proactive, and ready to go above and beyond. It’s not about working 24/7 — it’s about caring deeply and leaning into our shared mission. The outcomes you drive are what matter most. Crush Goals, Not Souls – We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often. Compensation & Benefits Competitive salary with performance‑based incentives. Flexible working environment (3 in‑office days per week in New York). Unlimited PTO + 9 company holidays. Direct mentorship and growth opportunities with senior leadership. Equal Opportunity Conduit Health is an equal‑opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. #J-18808-Ljbffr