Provider Services Representative II

Pay Plan Title: Provider Services Representative II Working Title: Provider Services Representative II FLSA Status: Non-Exempt Posting Salary Range: $56,270 - $69,898 Office Location: Remote within North Carolina

POSTING DETAILS:

Make an Impact Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Why Work for Us ? Trillium believes that empowering others begins with supporting our team. We offer our employees: A collaborative, mission-driven work environment Competitive benefits and work-from-home options for most positions Opportunities for professional growth in a diverse inclusive culture Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. What We’re Looking For Trillium Health Resources has a career opening for a Provider Services Representative II to join our team! The Provider Services Representative II supports provider relations by delivering administrative assistance through the Provider Support Service Line and coordinating service line activities. The role resolves provider inquiries, documents service activities, and shares operational knowledge with team members to support service quality and consistent, accurate provider. The Provider Support Service Line may often be the first interaction with the organization; therefore, the Provider Services Representative must respond to the person’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by triaging the emails and calls, and ensuring the questions, concerns, or issues get directed or transferred to the appropriate Trillium unit or department. On a typical day, you might: Respond to provider inquiries and resolve routine operational issues. Provide administrative support and coordination for provider services operations and activities. Assist with coordination of service line workflows and daily operations. Support training and knowledge sharing among team members. Maintain accurate records of provider interactions and service activities. Collaborate with internal stakeholders to support issue resolution. Employee Benefits: Trillium knows that work/life balance is essential. That’s why we offer: Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. Work-from-home options available for most positions Health Insurance with no premium for employee coverage Flexible Spending Accounts 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year NC Local Government Retirement Pension (defined-benefit plan) 401k with 5% employer match and immediate vesting Public Service Loan Forgiveness (PSLF) qualifying employer Quarterly stipend for remote work supplies Qualifications Required: High school diploma or GED and six (6) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Associate's degree and four (4) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Bachelor's degree and two (2) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Equivalent combination of education and experience. Provider Support Service Line hours are 7:00 a.m. - 6:00 p.m. Monday – Saturday; May be required to work weekends, holidays, and/or during a disaster event or response. Must have a valid driver’s license. Must reside within North Carolina. Must be able to travel within catchment as required. Preferred: Bachelor's degree or higher. Qualified Professional status with the populations served. Deadline for Application: Monday November 9, 2026 at 11:59pm Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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