FRAUD INVESTIGATOR - Technology Transformation Service

Agency Official Title Fraud Investigator Job Overview As an IT Specialist (INFOSEC), you will serve as a fraud investigator and perform analyses pursuant to investigations of identity fraud, including identity fraud detection, mitigation, prevention controls, and investigative functions. We are currently filling three vacancies, but additional vacancies may be filled as needed. Duties Conduct complex investigations into potential and confirmed cases of identity fraud, account takeovers, and synthetic identity fraud. Utilize various data sources and analytical tools to conduct case- and group-level investigations, ranging from single accounts to clusters of thousands. Implement new insights into IT identity fraud project analytics and investigations practices and operations and apply innovative cybersecurity and identity fraud solutions (IT software, applications, programs, and/or services) to implement new, cutting‑edge program practices, procedures, and processes. Review projects for technical feasibility and adherence to project goals and objectives. Analyze and investigate identity fraud and attempted identity fraud associated with federal IT systems, identifying and collecting electronic evidence for use in tracing and identifying the source(s) of actual or attempted identity fraud. Serve as an authority on a diverse range of highly technical and complex identity fraud analytics and investigations concepts, practices, and tools, as well as more widespread information security, cybersecurity, and identity fraud issues impacting TTS software‑as‑a‑service applications. Participate in cross‑functional team work contributing to the development of innovative identity fraud‑related cybersecurity and cloud‑based data analytics processes and services. Serve as a liaison establishing and maintaining mutual understanding and cooperation with high‑ranking stakeholders within TTS and partner agencies to convey information regarding identity fraud‑related cybersecurity and cloud‑based data analytics and fraud investigations activities. Requirements US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility requirements within 30 days of the closing date. Register with Selective Service if you are a male born after 12/31/1959. If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political schedule A, schedule C or Non‑Career SES employees in the Executive Branch. If you are currently, or have been within the last five years, a political schedule A, schedule C or Non‑Career SES employee, you must disclose this information to the HR Office. Failure to disclose could result in disciplinary action including removal from federal service. Undergo and pass a background investigation (tier four). Have your identity and work status eligibility verified through DHS e‑Verify for non‑GSA employees; discrepancies must be resolved as a condition of continued employment. Serve a one‑year probationary period, if required. Perform on‑call duty outside typical schedule hours as needed and directed to respond to and resolve issues related to fraud, platform, engineering, partnership, or other comparable issues. Qualifications For each job on your resume, provide: The exact dates you held each job (month/year to month/year). Number of hours per week you worked (if part time). If you have volunteered your service through a national service program (e.g., Peace Corps, AmeriCorps), we encourage you to apply and include this experience on your resume. The GS‑13 salary range starts at $106,437 per year. If you are a new federal employee, your starting salary will likely be set at Step 1 of the grade for which you are selected. Applicants applying for the GS‑13 grade level must meet the following requirements: have IT‑related experience demonstrating each of the four competencies and one year of specialized experience equivalent to the GS‑12 level described below. IT Specialist Competency Requirements Attention to Detail – Demonstrated by assignments that ensure activities, services, or products reflect organizational goals and objectives. Customer Service – Demonstrated by assignments that confer with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems. Oral Communication – Demonstrated by assignments that involve representing the organization or clients at briefings, meetings, or conferences. Problem Solving – Demonstrated by assignments that evaluate the efficiency or effectiveness of organizational programs, projects, or operations. To qualify, you must have one (1) year of specialized experience. Specialized experience is defined as having at least three of the following: Experience utilizing hands‑on investigative skills in complex digital fraud environments to reflect digital identity and modern fraud typologies such as synthetic identities, social engineering, credential compromise, and account take‑over. Experience performing highly complex IT work primarily involving design, development, testing, and evaluation of information security/cybersecurity activities directly applied to identity fraud investigations. Experience collecting, identifying, and analyzing data and evidence for use in tracing the source(s) of actual or attempted identity fraud. Experience owning end‑to‑end identity fraud investigations, including identifying entry points, conducting root‑cause analysis, and recommending or contributing to countermeasures or system improvements. Experience collaborating with engineering, product, legal, and policy teams in ambiguous and evolving environments by navigating and investigating gray areas that contribute to fraud prevention strategy. How You Will Be Evaluated Subject Matter Experts (SMEs) will evaluate your resume to determine your qualifications for this position using a pass/fail process. ICTAP/CTAP Eligibility The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF‑50 indicating current position, grade level, and duty location) and be found well‑qualified for this vacancy. Well‑qualified is defined as experience that exceeds the minimum qualifications of the position, demonstrated by meeting at least three of five KSA’s listed below: Applying advanced IT principles, concepts, methods, standards, and practices; new IT security developments; IT project management; cybersecurity infrastructure protection environments; systems security certification and accreditation requirements and processes; federal information systems security protocols; and associated principles, concepts, standards, and practices as well as interrelationships of multiple IT disciplines sufficient to contribute to development of new privacy‑preserving identity fraud detection, mitigation, investigation, and remediation principles and concepts. Applying a wide range of qualitative and/or quantitative methods to assess and improve project effectiveness and/or complex management processes, projects, and systems. Applies expertise and analytical skills in using a wide range of qualitative and/or quantitative methods for assessing and improving IT project analytics and identity fraud investigations outcomes. Conducting extensive analyses, evaluations, investigations, and assessments of identity fraud data, incidents, and other associated information to determine the nature and scope of program vulnerability to future identity fraud incidents and devise new or improved/enhanced privacy‑preserving IT security solutions to avoid and/or resolve vulnerabilities. Advising other IT experts throughout the agency and in partner agencies on a variety of situations and issues involving identity fraud detection, mitigation, and remediation techniques as applied to program operations; and serving as an expert, advisor, and consultant to agency management officials on program investigatory operations and their integration into/with anti‑fraud solutions (i.e., software, applications, programs, and/or services) with other solutions of equivalent scope and complexity. Building and maintaining business relationships with partner agencies, stakeholders, and other involved parties at various levels within customer agencies and across GSA; collaborating across organizational/operational boundaries to build working relationships, achieve common goals, and resolve sensitive IT issues; and building consensus through negotiation, gaining cooperation from other stakeholders, and facilitating shared success and positive outcomes for all parties. EEO Statement Candidates will not be hired based on their race, sex, color, religion, or national origin. Recruitment/Relocation Incentives Recruitment incentive if you are new to the federal government. Relocation incentive if you are a current federal employee. Credit toward vacation leave if you are new to the federal government. Management Rights Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Flexible work schedules Transit and childcare subsidies Flexible spending accounts Long‑term care insurance Training and development Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered. #J-18808-Ljbffr GSA