IT Service Delivery Lead - Banking Domain
Vbeyond Corporation
Job Title: IT Service Delivery Lead – Banking Domain (Salesforce Support) Location: New York, NY Duration: Long Term Job Summary: We are looking for a highly skilled IT Service Delivery Lead with strong domain expertise in Private Banking, Investment Banking, or Asset Management. The ideal candidate will have a solid background in ITIL-based service delivery, excellent leadership and communication skills, and hands‑on experience supporting Salesforce platforms. This role will be responsible for managing service operations, ensuring SLA adherence, driving continuous improvements, and acting as a key liaison between business stakeholders and technical teams. Key Responsibilities: Lead and manage end-to-end IT service delivery operations aligned with ITIL best practices Act as the primary point of contact for stakeholders, ensuring effective communication and issue resolution Oversee incident, problem, and change management processes to maintain service quality and uptime Provide functional and technical support oversight for Salesforce applications Ensure adherence to SLAs, KPIs, and service performance metrics Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction Collaborate with cross-functional teams including business, infrastructure, and application support Manage and mentor support teams, ensuring high performance and accountability Required Skills & Qualifications: Strong communication and leadership skills with stakeholder management experience Hands-on experience with ITIL framework (Incident, Problem, Change, Service Delivery) Good understanding of Salesforce support and operations (Sales Cloud / Service Cloud preferred) Experience managing service delivery teams and client interactions Strong analytical and problem-solving skills Preferred Qualifications: ITIL Certification (Foundation or higher) Experience working in global delivery models / offshore teams Exposure to tools like ServiceNow or other ITSM platforms Prior experience handling large-scale enterprise applications and support environments #J-18808-Ljbffr VBeyond Corporation
- ...Role Summary: The FS Industry Delivery Owner (IDO) is the... ...growth across the Financial Services portfolio (banking, capital markets, payments,... ...Shape deals with the Industry Lead and sales leadership to enable... .... 3) Financial Services Domain Leadership, Risk, and Compliance...SuggestedFlexible hours
$120 - $140 per hour
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...crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and... ...are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing...Full time$205.9k
EY is seeking a Senior Manager in Oracle Services who will lead engagement delivery and manage client relationships effectively. The ideal candidate has 5 - 7 years of relevant experience in Oracle finance modules and possesses strong skills in project management and communication...- Gainwell Technologies LLC is seeking a full-time Manager Service Delivery to manage account service delivery operations in the United States.... ...The position requires excellent communication skills to effectively lead diverse teams. #J-18808-Ljbffr Gainwell Technologies LLCFull time
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...growth. Join us! Position Summary: Step into a pivotal role as Delivery Service Lead, where you’ll shape and execute the strategy for... ...pitching, documenting, and implementing new services from an IS/IT perspective Develop strategies to drive customer adoption of...Temporary workWork at office2 days per week- Veeva Systems, Inc. is seeking a Services Delivery Lead to manage a remote US-based implementation team delivering vetted software solutions for customers. You'll hire, coach, and mentor staff while ensuring successful delivery across engagements. You will engage in non...Remote job
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A leading IT consulting firm is seeking a Client Services & Technical Delivery Manager in New York. This role involves overseeing technical delivery and client services while maintaining high customer satisfaction. Candidates should excel in communication and have extensive...- ...leader in Investment Banking, Securities,... ...Wealth Management services. Our belief that capital... ...our clients first, lead with exceptional ideas... ..., development, delivery and support of the... ...extensively with other IT members in all the... ...Financial Services domain. • Knowledge of Wealth...Casual workWork at officeLocal area
- ...Title: Scrum Master - Banking (Cards/Payments) Location... ...in the Banking domain , specifically Cards and... ...impediments impacting team delivery. Monitor sprint progress... .... 7+ years of overall IT experience with 4+... ...Cards, Payments, Merchant Services, Debit/Credit Card, or...Full time
- ...experienced Scrum Master for Banking (Cards/Payments) in... ...teams, and ensuring delivery of enterprise banking initiatives... ...brings 7+ years IT experience, 4+ years as... ..., and hands-on banking domain expertise, including... ...payments, and merchant services. Strong collaboration across...
- ...Pittsburgh, PA is seeking an experienced Scrum Master with a Banking domain background, focusing on Cards and Payments. This hybrid full-... ...with Product Owners, remove impediments, monitor velocity and delivery metrics, and collaborate with business stakeholders to ensure...Full time
- ...Type: Full-Time Industry: Banking Job Summary We are... ...organization and support Agile delivery across enterprise Wealth Management... ...practices, and financial services, with the ability to lead cross‑functional teams and... ...in the financial services domain. They should possess...Full timeWork experience placement
- Garrison Associates LLC is looking for an IT Support / Services Delivery Manager to lead their New York IT Services team. This role focuses on ensuring high-quality support, implementing improvements, and maintaining compliance while working with a global team. Candidates...
- .... Candidates must have recent experience with Jack Henry Banno banking platform and be available to work on CST hours. This position pays... ...and Azure DevOps to track progress, ensuring timely delivery and integration of custom systems with the Jack Henry Banno banking...Hourly payContract workFor contractorsRemote work
The Mice Groups Inc
New York, NY4 days ago - ...a Product Manager in Business Banking, you are an integral part of the... ...new product offerings and leads the end-to-end product life cycle... ...management or a relevant domain area ~ Advanced knowledge of... ...Chase is a leading financial services firm, helping nearly half of America...
J.P. Morgan
New York, NY21 hours ago - ...Mentor a dedicated team and lead key activities across the product... ...for continuous value and delivery. As a Product Delivery Director... ...in Commercial & Investment Banking operations team, you will... ...programs in banking/financial services or similarly regulated industries...
J.P. Morgan
New York, NY1 day ago - Core3 | B Corp™ is seeking a Head of Product Development for North America to lead product delivery for Tier 1 banking clients. This role requires strong product management skills and the ability to translate complex requirements into actionable tasks. The candidate should...Remote work
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...Solution Sales Lead The Services business provides global solutions that help clients optimize operations... ...and drive their business forward. It comprises of six businesses across... ...Data solutions and Issuer Services. The bank's Solution Sales Team within Investor Services...Full time$65.3k - $104.3k
City National Bank is seeking a Private Banking Officer II to provide day-to-day servicing for clients and manage risk operational aspects of client servicing. You'll resolve client inquiries, engage in cross-selling opportunities, and ensure compliance with bank policies...
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