Patient Account Representative

Medical Collector (Patient Accounts Representative) – Remote

Pay: $18 –$20 per hour

Job Type: Direct Hire

Location: Fully Remote (Must reside in an approved state)

Schedule: Flexible Scheduling Available

Benefits: This position is eligible for Medical, Dental, Vision and 401K.

About the Opportunity

Addison Group is partnering with a growing healthcare organization to hire several Medical Collectors / Patient Account Representatives. If you have experience working insurance denials, reading EOBs, and navigating payer follow-up, this is an excellent opportunity to join a stable team offering flexibility, incentive programs, and long-term career growth.

We're seeking professionals who are comfortable working independently in a remote environment while managing a high-volume insurance follow-up workload.

What You'll Do

• Manage insurance follow-up for commercial and government payer claims.
• Research and resolve denied, delayed, and underpaid claims.
• Work appeals and identify resolution opportunities for reimbursement issues.
• Review and interpret Explanation of Benefits (EOBs).
• Research denials related to authorization, credentialing, timely filing, eligibility, and other payer requirements.
• Contact insurance companies via phone, payer portals, and email to resolve outstanding claims.
• Handle patient account inquiries and assist with billing-related questions.
• Work assigned accounts and maintain productivity goals while ensuring accuracy.
• Assist with credit balance resolution as needed (training provided).

Qualifications

Required:

• Minimum 2 years of medical collections, insurance follow-up, or accounts receivable experience (some flexibility for strong candidates).
• Experience working insurance denials and appeals.
• Strong understanding of EOBs and payer reimbursement processes.
• Comfortable communicating with payers and patients by phone.
• Strong computer and data entry skills.
• Ability to work independently in a remote setting.

Preferred:

• Experience with HCFA claims.
• Commercial and government payer experience.
• Therapy, rehabilitation, or outpatient healthcare collections experience.
• Familiarity with Raintree or other healthcare billing systems.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.