Front Desk Receptionist

Regular Full-Time Front Desk Receptionist Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. A high-desert refuge in America's land of enchantment. The scent of pion woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it's hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown's shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky. Join our team in the Land of Enchantment! Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Front Office team- a receptionist who infuses enthusiasm into everything they do and shares our passion for service excellence! What are we looking for? A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience A collaborative team player who actively supports and encourages colleagues to achieve shared success What would you bring to the table? 2+ years of receptionist experience, preferably in a luxury hospitality environment Proficiency with computers and online systems preferred Ability to stand/move behind the desk and around the hotel for the entire shift Flexible schedule- availability to work evenings, weekends, and holidays What would your job responsibilities be? Check in guests, understanding their situations and feelings and taking action to create the best possible experience Check out guests, ensuring satisfaction with empathy and awareness of any issues encountered during their visit Act as a confident problem solver in all guest interactions, delivering the highest level of hospitality and professionalism; accommodate special requests (when possible), resolve concerns, and assist with inquiries Utilize multiple computer systems to check guests in and out, run daily reports, and select and block rooms for upcoming arrivals Answer and direct guest phone calls and process reservations, changes, and cancellations What will it be like working for us? Four Seasons is the world's leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand. We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindnessprinciples that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask! What about the benefits? Free and discounted stays at 135 Four Seasons locations worldwide Global growth opportunities Food & beverage and spa discounts Free employee meals Complimentary employee parking Comprehensive training & development 401(k) Retirement Plan PTO + sick leave pay Medical benefits, including parental leave A culture that breeds success and rewards Competitive pay: $20.76 hourly US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.