Desktop Support Specialist
Sybex Support Services
Desktop Support TechnicianMust Have:Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.Overview:We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.Responsibilities:- Provide desktop support to end-users, including troubleshooting hardware and software issues- Install, configure, and maintain computer systems and peripherals- Set up and troubleshoot network connectivity for desktops and laptops- Manage user accounts and permissions in Active Directory- Assist with software installations and upgrades- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary- Collaborate with team members to resolve complex technical issues- Document technical procedures and solutions for future referenceQualifications:- Proven experience as a Desktop Support Technician or similar role- Strong knowledge of network administration, technical support, and IT support principles- Proficiency in operating systems such as Windows, Linux, and Mac OS- Familiarity with office productivity software (e.g.
Vacancy posted 18 hours ago
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