Associate Operations Support Specialist II - Nightshift

Operations Support SpecialistMainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.The core values that ground our work, guide our decisions, and connect us together:Pragmatic OptimismExcellence without EgoProactive CollaborationJob OverviewWe are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during overnight and weekend shifts.A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.Shift ScheduleThis role follows a 4×10 schedule (four 10-hour overnight shifts per week), with two shift block options:Block A: Saturday – Tuesday (ends Wednesday morning), 9:00 PM – 7:00 AM PST/PDTBlock B: Tuesday – Friday (ends Saturday morning), 9:00 PM – 7:00 AM PST/PDTResponsibilitiesLearn and understand novel electro-mechanical hardware systems and operationsMonitor system alerts and notifications during assigned overnight shiftsFollow established troubleshooting protocols to address issuesExecute problem-solving actions based on provided flowchartsRestart hardware systems or escalate issues to senior engineering staff as neededMaintain detailed logs of alerts and actions takenEnsure all issues are resolved within the allotted time or escalated appropriatelyProvide weekend and flexible shift coverage, including filling in for team absences or vacations as neededQualificationsA Bachelor's degree in a related field is preferredPrevious experience in operations, dispatch, or customer support rolesBasic technical aptitude; prior experience with dashboards or similar systems is a plusExperience working overnight shifts or in similar roles is an advantage but not requiredFamiliarity with troubleshooting hardware and software systems and technologyAbility to follow detailed instructions and processesStrong problem-solving skills with a focus on executionAttention to detail and the ability to work independentlyExcellent communication skillsAbility to manage multiple tasks and prioritize in a fast-paced environmentWillingness to provide flexible shift coverage, supporting team members during vacations or absences$22 - $26 an hour This position is remote. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options + benefits.Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don't meet all posted requirements for a particular role, we'd still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.