Communications Specialist

Communications Specialist

Position Description
CGI is a global IT and business consulting services firm that partners with clients to deliver meaningful outcomes through technology, innovation, and industry expertise. With professionals working across industries and geographies, CGI offers a collaborative environment where team members contribute to solutions that make an impact for our clients and the communities they serve.

CGI is seeking a Communications Specialist who will develop clear, engaging, and actionable communications supporting Engineering, Field Operations, and Centralized Operations teams. In this role, you will translate complex business, operational, and technical information into communications that enable employees and field technicians to understand changes, take appropriate action, and effectively perform their work.

You will collaborate with subject matter experts (SMEs) and cross functional stakeholders to gather information, identify key messages, and determine the most effective way to communicate operational and technical topics. This role requires strong judgment, exceptional writing skills, and the ability to develop effective communications even when source information is evolving or incomplete.

This position is in Dallas, Texas and candidates must be open to a hybrid working model.

Your future duties and responsibilities
How you'll make an impact
. Translate complex Engineering, Field Operations, and Centralized Operations information into clear, concise, and actionable employee communications.
. Develop emails, operational alerts, briefings, presentations, training materials, job aids, and other communications for employee and field technician audiences.
. Interview SMEs and operational stakeholders to gather technical information, clarify requirements, and identify key messages.
. Synthesize information from multiple sources into communications that clearly explain what is changing, why it matters, and what actions employees need to take.
. Develop and maintain PowerPoint presentations that communicate technical and operational information in a compelling and easy to understand format.
. Partner with Engineering, Operations, training, and other cross functional teams to support communication needs for new initiatives, process changes, and operational updates.
. Adapt messaging, tone, format, and level of technical detail based on the intended audience and communication channel.
. Manage communications through review and approval cycles while incorporating stakeholder feedback and maintaining message consistency.
. Support future operational initiatives by developing scalable communication approaches, templates, and content that improve information delivery to field populations

Required qualifications to be successful in this role
. Demonstrated business and technical writing experience with the ability to simplify complex concepts without losing critical information.
. Experience developing professional communications such as emails, alerts, briefings, presentations, training content, job aids, or similar materials.
. Strong Microsoft PowerPoint skills with the ability to organize information and develop clear, professional presentations.
. Proven ability to synthesize technical, operational, and business information from multiple sources.
. Ability to interview SMEs, ask effective follow up questions, and convert discussions into accurate and actionable content.
. Comfort working with incomplete, evolving, or ambiguous information while identifying gaps and driving content toward completion.
. Strong attention to detail with excellent written communication, editing, proofreading, and content organization skills.
. Ability to collaborate effectively with technical and nontechnical stakeholders across multiple teams.
. Ability to manage multiple communication assignments, priorities, and deadlines in a fast paced environment

Strongly Preferred
. Experience with Adobe Creative Suite, including the ability to develop or enhance professional visual communications and supporting materials.
. Experience within telecommunications, fiber, network operations, or related technical environments.
. Experience supporting Field Operations or other distributed operational organizations.
. Experience developing communications specifically for field technicians or other frontline technical populations

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $63,700.00 - $148,600.00.

CGI benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation including profit participation program 
. Comprehensive medical, dental, and vision benefits
. Basic life and accidental death & dismemberment insurance
. Matching contributions through 401(k) plan, and CGI share purchase plan
. Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service 
. 80 hours of floating holiday leave per year to observe holidays that are important to them 
. At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
. Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws 
. Bereavement leave, ranging from 1 to 7 days per year based on relationship. 
. Paid jury duty leave, up to time summoned
. Learning opportunities and tuition assistance
. Wellness and Well being programs

For more detailed information about our benefits offerings visit Benefits | CGI Careers 

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

CGI anticipates accepting applications for this position through 2026-11-02.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on us.fitly.work . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.