911/311 Communications Specialist

Job TitleThe purpose of this position is to perform a variety of duties related to receiving and dispatching 911 emergency and non-emergency calls including 311 lines. This is accomplished by relaying radio communication and customer service to field crews and ensuring 24-hour emergency dispatch services. Other duties include providing clerical and administrative duties as needed.Job DutiesDispatches and assigns police, fire, and emergency medical services to both emergencies and non-emergencies.Answers 911/311 service lines and provides accurate information and/or process requests for service.Gives pre-arrival medical and CPR instructions over the telephone.Answers incoming calls for the department during non-regular working hours.Enters data into the computer in order to verify information for emergency personnel.Processes bond paperwork and monies for persons who have been arrested.Call other individuals and agencies in order to request information and confirm warrants to other departments.Enters stolen items into the NCIC computer.Monitors in-house and outside alarms and electronic tracking systems and maintains office equipment in proper working order.Dispatches after hours emergency crews for water, streets, parks, and traffic.Ability to read manuals and updates regarding general operational procedures.QualificationsHigh school diploma or equivalentThree (3) years of experience working as a dispatcher preferredTCOLE Telecommunications Officer Certification preferredTyping speed of 30 words per minute or moreMust be able to work flexible work schedule including rotating shifts, nights, weekends and holidays.Must exhibit a strong multitasking skillset and have experience and be comfortable working autonomouslySupplemental InformationAbility to sit at a desk or move about in the dispatching area. Employee is frequently required to sit, talk, and hear. The employee is occasionally required to stand, walk, use hands to find, handle or feel objects, tools or controls; reach with hands and arms, climb or balance; stoop, kneel, crouch or crawl.BenefitsEligible University Park employee benefits include, but are not limited to:Medical, dental and vision insuranceHealth Savings Account (HSA)Flexible Spending Accounts (FSA) and Dependent Care FSALife and AD&D insuranceShort-Term and Long-Term Disability insuranceVoluntary Accident and Critical Illness insuranceTexas Municipal Retirement System (TMRS) retirement benefits457 Deferred Compensation accountsAccrued paid vacation and sick leavePaid holidaysEmployee tuition reimbursementHigher education learning partnerships for employees and their dependentsEmployee Assistance Program (EAP)Employee wellness program with up to a $600 annual wellness incentiveTravel assistance