Patient Account Representative

Job Description

Regions Hospital has a great career opportunity for a Patient Account Representative to join our team. This is a hybrid remote position that will work onsite in St. Paul weekly. This is not a fully remote position. Employees must reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota, and have a reliable internet connection and a quiet place to work free from interruptions.

The Patient Account Representative approaches work from a patient-centered perspective, and uses creative and innovative thinking to problem solve issues that affect patient accounts. The Patient Account Representative provides services related to financial and insurance inquiries, researches and resolves patient concerns and various financial and insurance problems, and performs clerical support functions. This position has a deep understanding of the total organizational system, structure, and dynamics, and consistently considers the impact of decisions on the policies of the patient accounting department, while honoring the patients' rights to privacy and confidentiality.

Work Schedule:

• Monday-Friday, 8:00 a.m.-4:30 p.m. and 8:30 a.m.-5:00 p.m. rotation.

Required Qualifications:

• High school diploma or equivalent.
• Three years of hospital or clinic medical office experience.
• Reside in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota, and have a reliable internet connection and a quiet place to work free from interruptions.

Preferred Qualifications:

• Epic experience.
• Hospital medical billing experience.

Additional Information:

This is a union 1.0 FTE (80 hours per pay period) day shift position working in Saint Paul, MN. The full salary range for this position is $22.45-33.68 per hour, based on experience and internal equity. This position is non-exempt under the Fair Labor Standards Act, and eligible for benefits. Our benefits include medical and dental insurance (which begin on day one of employment), 401k with match, disability insurance, fertility benefits, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. We offer an onsite employee fitness center and an onsite employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions is also proud to be a Yellow Ribbon Company.

About Us

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.