Wire Services Specialist III

Wire Services Specialist III

The Wire Services Specialist III is responsible for processing, verifying, and servicing domestic and international wire transfers while ensuring compliance with regulatory requirements, internal controls, and bank policies. This role serves as a subject matter expert (SME) for wire operations, handling complex transactions, investigations, and exception processing. The Wire Specialist III provides guidance, training, and mentorship to team members, supports operational excellence initiatives, and partners with internal and external stakeholders to deliver exceptional client service, mitigate risk, and drive continuous process improvement.

The salary range for this position is $18.25/Hr. - $29.75/Hr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Operational Excellence

• Process, verify, and release domestic and international wire transfers accurately and within established service standards.
• Research, review, and process complex domestic and international wire transactions.
• Investigate and resolve wire exceptions, repairs, rejects, recalls, inquiries, indemnity requests, and payment investigations promptly and accurately.
• Administer and support Secure Caller ID and PIN authentication processes, including setup, maintenance, verification, and issue resolution, while ensuring adherence to security protocols.
• Monitor wire activity through the Federal Reserve Fedwire System, SWIFT network, and correspondent bank relationships.
• Ensure compliance with Regulation E requirements for International Consumer Remittance Transfers.
• Serve as a subject matter expert on wire processing systems, procedures, controls, and regulatory requirements.
• Identify and implement process improvements that enhance efficiency, strengthen controls, mitigate risk, and improve client experience.
• Review wire activity for suspicious transactions and escalate potential fraud, compliance, or security concerns as appropriate.
• Assist management in identifying operational risks, control gaps, and continuous improvement opportunities to strengthen wire operations and mitigate risk.
• Comply with departmental policies, procedures, regulatory requirements, and customer confidentiality standards.

Client Centric Approach

• Passionately serve internal and external clients with professionalism, accuracy, and excellence.
• Maintain a growth mindset by staying current with industry, regulatory, and operational developments affecting wire services and client satisfaction.
• Understand and utilize operational metrics, data, and financial information to support business objectives and improve client outcomes.
• Build and maintain strong relationships with internal and external clients by proactively identifying needs, resolving issues, and mitigating risk.
• Demonstrate positive, proactive, and professional communication skills in a fast-paced environment.
• Partner closely with banking centers, Treasury Management, Commercial Banking, Private Banking, Wealth Management, Fraud, Compliance, and other business lines to resolve exceptions and support payment-related needs.
• Act as an escalation point for complex client and operational issues requiring advanced wire expertise.

Mentoring & Training

• Serve as a resource and subject matter expert for Wire Services associates by providing guidance on systems, procedures, regulations, and best practices.
• Assist with onboarding and training new associates to ensure operational readiness and adherence to departmental standards.
• Support cross-training initiatives to improve team flexibility, knowledge sharing, and business continuity.
• Provide coaching and assistance to team members on complex wire transactions, investigations, exception processing, and client inquiries.
• Assist management with maintaining and updating training materials, job aids, and procedural documentation.
• Share process enhancements, procedural updates, and best practices to promote consistency, quality, and efficiency across the team.
• Foster a culture of continuous learning, collaboration, accountability, and operational excellence.

Key Competencies

Operational Knowledge: Demonstrates and applies sound knowledge of banking policies, procedures, industry regulations, and wire transfer operations. Continuously seeks opportunities for learning and process improvement. Effectively manages multiple priorities while maintaining accuracy, quality, and service standards.

Client Focused: Strives to make every client interaction a positive experience through patience, professionalism, responsiveness, and accuracy. Takes ownership of issues through resolution, anticipates client needs, and understands when to escalate concerns that may impact the client or the Bank.

Communication Skills: Builds strong relationships through active listening, effective questioning, and clear communication. Adjusts communication style to meet the needs of clients, business partners, and team members. Demonstrates professionalism when handling complex or difficult situations.

Qualifications and Education Requirements

• Minimum 4 years of experience in wire transfer, payments, treasury, or related banking operations.
• Advanced knowledge of domestic and international wire processing, payment investigations, authentication controls, and related operational risk practices.
• Working knowledge of Fedwire, SWIFT, OFAC, Regulation E, fraud prevention, and wire transfer regulations.
• Demonstrated ability to mentor, guide, and positively influence team members.
• Strong client service, analytical, problem-solving, and organizational skills.
• Excellent attention to detail with the ability to effectively manage competing priorities.
• Ability to identify operational risks and recommend appropriate mitigation strategies.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Ability to navigate multiple systems, applications, and research tools in a fast-paced environment.

Key Measures of Success:

• Consistently achieves department service, quality, compliance, and client experience goals.
• Maintains a high degree of accuracy while meeting established production and service level expectations.
• Demonstrates strong risk awareness and adherence to regulatory requirements and internal controls.
• Effectively resolves complex wire processing, investigation, and client service issues.
• Serves as a trusted subject matter expert and resource for team members and business partners.
• Supports onboarding, training, and development of associates, contributing to increased team knowledge and operational effectiveness.
• Promotes consistency, collaboration, and knowledge sharing across the department.
• Contributes to continuous process improvement initiatives that enhance efficiency, reduce risk, and improve client experience.
• Maintains strong partnerships with internal and external stakeholders while supporting operational excellence and shareholder value.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!