Customer Service Reps/Higher Edu
All-Pro Placement Service, Inc.
Highly-specialized customer service associates for administrative departments of colleges and universities. Individuals will offer multi-channel support for enrollment and other administrative offices to include: financial aid, admissions, bursar, registrar and housing. Respond to inbound and outbound calls while improving operational efficiency and boosting school retention. Respond to email inquiries. Communicate with students and answer questions and provide information about the college/university. Field questions regarding enrollment, financial aid, course registration and housing. Individuals will also provide updates on institutional, state and federal policies that may impact students and families. The position starts onsite in Hunt Valley, but will transition to remote work after a two-month probationary period is met.
RESPONSIBILITIES
Answer calls and respond to emails. Handle customer inquiries both over the phone and by email. Research required information using available resources Manage and resolve customer complaints. Provide customers with product and service information. Enter new customer information into system. Route calls to appropriate resource. #J-18808-Ljbffr All-Pro Placement Service, Inc.Vacancy posted 17 hours ago
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