Warehouse Manager
Refreshed Tech
Job Title: Warehouse Manager Department:Operations
Reports to: Plant Manager FLSA Status: Full Time, Exempt
Role Summary
As the Warehouse Manager, you will be responsible for the high-velocity movement of assets through our facility. Your focus is on the efficiency of the entire supply chain: from inbound dock management to high-density storage and global outbound shipping. You will lead the "heart" of the building, ensuring that inventory is tracked with 100% accuracy and that our logistics pipeline—including specialized high-touch projects—is optimized for security and precision.
Key Responsibilities
Logistics Leadership: Oversee all inbound and outbound dock operations, ensuring accuracy, timely unloading of trailers and rapid processing of incoming shipments.
Team Development: Lead, mentor, and schedule a large team of warehouse associates. Foster a culture of Ownership and Safety, ensuring all team members are trained on equipment and SOPs.
Inventory & Asset Management: Maintain total control over thousands of unique SKUs. Implement and lead rigorous cycle counting and auditing programs to ensure zero-loss inventory integrity.
Shipping Excellence: Manage high-volume e-commerce fulfillment and international freight, ensuring that orders for our 50+ global markets are packed securely and shipped accurately.
Systems Management: Utilize Odoo ERP and shipping integrations (SellerCloud/Rithum) to track asset movement, manage stock levels, and generate real-time operational reports.
Space Optimization: Strategically manage warehouse layout and rack utilization to maximize the capacity and flow of our 105,000 sq. ft. footprint.
White Glove Pick Management: Manage specialized, high-touch "white glove" picking operations. Ensure delicate or high-value assets are handled with extreme care, specifically labeled, and custom-packaged to meet the exacting requirements of enterprise clients.
Security & Compliance: Enforce strict facility security protocols, including asset tracking and metal detector procedures, to maintain the chain of custody for sensitive client hardware.
Analyze operational data to drive improvements in inventory accuracy, shipping performance, and labor efficiency.
Facility Oversight: Ensure the warehouse remains a clean, organized, and professional environment. Oversee maintenance of warehouse equipment (forklifts, pallet jacks, etc.).
Qualifications
Experience: 5+ years of experience in warehouse management, distribution center leadership, or high-volume logistics.
White Glove Expertise: Experience managing high-touch logistics or specialized "white glove" services where attention to detail and asset protection are paramount.
System Proficiency: Strong experience with Warehouse Management Systems (WMS) or ERPs (Odoo experience is a significant advantage).
Leadership: A proven track record of managing teams of 30+ people in a fast-paced environment.
Logistics Expertise: Deep understanding of LTL/FTL freight, international shipping regulations, and inventory control methodologies (FIFO, Cycle Counting).
Communication: Clear, direct communication style with the ability to coordinate across departments (Sales, Procurement, and Admin).
Work is typically performed indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.
Physical Work Conditions:
This position has the following body position requirements –
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