Store Manager
GMET Communications
Responsibilities & Qualifications:
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Hire, Train, and Develop high performing Sales Advocate teams to consistently meet performance expectations
• "Go the extra mile" to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively assist your Sales Advocate team in prospecting for external business within the community and surrounding areas
• Remain knowledgeable on products offered and discuss available options, consistently model "what right looks like" as the team leader
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive, healthy relationships with your Sales Advocate team and customers
• Comply with inventory control procedures
• Suggest ways to improve sales (E. X. planning marketing activities, changing the store's design) through collaboration with your Sales Advocate team and District Manager
• Skills
• 6 - 12 months proven work experience in a retail management
• Basic understanding of sales principles and customer service practices
• Proficiency in English, Bilingual is a plus!
• Basic Math skills
• Familiarity with, and accountability to standard retail operational and inventory practices (we coach and train the GMET way!)
• Track record of over-achieving sales quota, and leading teams to achieve the same consistent results
• Hands-on experience with POS transactions
• Accountability to monitoring and responding to group chat communication (WhatsApp)
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Ability to work flexible hours, including evenings, weekends, and holidays
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