Permit Technician I

Job Title Performs entry-level clerical work in the building division of the Sustainable Development department. Job Description The City of Coconut Creek has been spotlighted as one of the "Best Cities to Live in America" by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. This past year, we were awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 61,000 residents rely on our awesome 400+ employees. Are you ready to be one of us? If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family. Hours of work: Monday Thursday: 7:00 a.m. 6:00 p.m.; Days and hours are subject to change Essential Duties and Responsibilities EXAMPLES OF ESSENTIAL FUNCTIONS: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Responsible for customer service requests in-person, via telephone and electronically Handles high volume of telephone calls and email correspondence Communicates/assists with submittal requirements and completes online searches in city and county portals Reviews and accepts building permit submittals for accuracy & completeness Schedules inspections Inputs and maintains contractor information in Community Plus & Alfresco Notifies contractors and homeowners regarding permit status; distributes pickup and hold permits; contacts contractors for outstanding permits Completes property lien searches and public records requests Copies and scans documents; maintains office equipment Assists plan reviewer/inspectors with permit issues Processes level one (1) building permits Performs related work as assigned and/or required Qualifications MINIMUM QUALIFICATIONS: High school diploma or GED; supplemented by a minimum of six (6) months of clerical experience and one (1) year of customer service experience. The City reserves the right to consider alternate combinations of education, certification, training, and/or experience. Minimum of one (1) year working in a Building Department or Construction experience is preferred. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of basic construction jargon Skill in Microsoft Office products (Word, Outlook, and Excel) Skill in providing excellent customer service Skill in attention to detail and accuracy Ability to multi-task while working with tight deadlines and shifting priorities Ability to quickly and independently learn new software programs Ability to analyze and define problems, identify alternative solutions, estimate consequences of proposed actions, and implement recommendations in support of City policies and procedures Ability to organize and prioritize work for timely completion, as well as to balance business needs, customer needs, and business risk Ability to work with minimal supervision and manage workload accordingly Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes Ability to clearly communicate and understand information in English, both orally and in writing Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work Ability to regularly attend work and arrive punctually for designated work schedule. Supplemental Information PHYSICAL REQUIREMENTS: Depending on functional area of assignment, tasks involve the periodic performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or pulling of moderately heavy objects and materials (up to 50 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment. Tasks may involve some climbing, stooping, kneeling, crouching, or crawling. Tasks may involve extended periods of time at a keyboard or work station and extended periods of time standing. ENVIRONMENTAL REQUIREMENTS: Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances. SENSORY REQUIREMENTS: Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors.