Customer Care Agent

Overview This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank’s records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Bank’s policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology. Duties and Responsibilities Provides exceptional service support for banking services and teller transactions Resolves customer requests through proficient use of the system tools Provides an exceptional customer experience during the interaction Adheres to regulatory scripting and customer protocol, as prescribed Seeks and captures opportunities to differentiate the customer’s experience by identifying banking suitable for the customer’s current or future needs Maintains confidentiality and security of customer information according to regulatory and company guidelines and policies Minimum Qualifications High School diploma Minimum of one year experience in a teller/customer service role (in a financial institution) Preferred Qualifications Excellent communication (verbal, written and listening) skills Proficient computer/keyboard skills Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds Acute attention to detail Effective decision making and problem-solving skill About Company Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere. Benefits Medical Dental and Vision Insurance Life and AD&D Insurance Long Term Disability AirEvac Membership 401k & Company Match Invest in Company Stock Discretionary Bonus Peoples National Bank is an Equal Opportunity Employer. #J-18808-Ljbffr Peoples National Bank, N.A.