Surgery Scheduler

Surgical Scheduler

Are you organized, detail-oriented, and interested in being part of the fast-paced world of surgical services? This is a great opportunity to join a supportive team and play an important role in keeping surgical operations running smoothly!

In this position, you'll work closely with physician office schedulers and OR staff to coordinate surgical cases across Shadyside Main Operating Room and the Ambulatory Surgery Center. From scheduling procedures and testing to helping patients prepare for surgery, you'll be an important connection between patients, physicians, and the surgical team.

Why You'll Love This Role

• Monday-Friday, 7:30 a.m.-4:00 p.m.
• No weekends or holidays
• Work closely with OR teams, physicians, and office schedulers
• Be directly involved in the coordination of surgical cases and daily OR operations
• Join a great, collaborative team
• High school diploma required
• Previous scheduling or OR experience is preferred, but not required
• Epic experience is a plus

What You'll Do

• Coordinate and schedule inpatient and outpatient surgical procedures.
• Schedule pre-screening exams, diagnostic testing, postoperative appointments, and surgical cases.
• Work closely with physician offices, OR staff, and hospital personnel to coordinate cases and admissions.
• Serve as a liaison between patients, physicians, and referring offices throughout the surgical scheduling process.
• Provide patients with pre- and postoperative instructions based on service-specific guidelines.
• Respond to patient questions regarding surgery and provide appropriate educational materials.
• Obtain necessary pre-certifications and referrals prior to procedures.
• Prepare admission reservations and requisitions, including demographic and insurance information.
• Ensure billing, insurance, consent, and other required information is current and complete.
• Coordinate financial arrangements and pre-payments when applicable.
• Track patient follow-up and maintain information within Epic and other department systems.
• Assist with department meetings, patient education sessions, research data collection, and special projects.
• Partner with the department to troubleshoot scheduling, procedural, and operational needs.

Who We're Looking For

You don't need years of surgical experience to be successful in this role. We're looking for someone who is organized, dependable, comfortable juggling multiple priorities, and excited to work closely with a surgical team. Prior scheduling or OR experience would be helpful, and familiarity with Epic is a definite plus.

If you're looking for a daylight position with a consistent schedule where you can be closely connected to patient care and OR operations, this could be a great opportunity for you.

• High school diploma or equivalent required.
• Completion of a medical assisting program or 2-4 years experience in a medical field.
• Proficiency in medical terminology preferred.
• General knowledge of computer software and practice management databases is essential.

Knowledge of the Epic practice management programs preferred. Strong organization, time management and interpersonal skills. Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees. Ability to deal compassionately and professionally with patients is essential. Work independently and possess sound decision-making skills. Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. Ability to prioritize work demands. Ability to consistently maintain confidentiality with regards to all job assignments and related information. Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran