ESOP - Client Service Manager 2

What You'll Do As an ESOP Client Service Manager 2 on our Employee Stock Ownership Plan (ESOP) Administration team, you'll establish and maintain effective relationships with ESOP clients to ensure growth, profitability, and retention in retirement services by providing high quality, efficient and prompt service, to meet customer expectations. You will partner with retirement plan service representatives and client advisors to enhance relationships between customer and company while independently handling and coordinating all aspects of a multi-process service offering for a designated group of clients. Here are some examples of the kinds of things you'll do: Perform accurate recordkeeping of client reporting and processing, owning the complete process, analyzing client source data, interpreting individual custom plan documents, preparing employee status and plan level trust/financial reports, process complex allocation transactions, and produce final client and custom participant statements. Identify and perform all compliance testing and analysis, detailed distribution and diversification policies and processing, plan termination and de-conversion, legislation and technical knowledge, and develop extensive working knowledge of various operating systems and other proprietary applications. Lead and coordinate the ESOP annual process with both internal and external partners, documenting plan specific components to ensure accurate recordkeeping. Build and manage relationships with internal business partners, clients, and outside advisors. Participate and/or conduct client visits to handle administrative issues and proposals. Maintain or exceed profitability goals by invoicing accurately and timely, monitoring accounts receivable, reviewing client fee schedule, and meeting productivity and quality goals. Connect with clients proactively to assist with questions, plan complexity discussions, education, participant data, plan administration procedures, etc. Promote team development through shared knowledge and information with team members in working to resolve complex situations and provide technical assistance to other internal roles on procedures and task related problems. Perform other job-related duties or special projects as the need arises. As the #1 recordkeeper of Employee Stock Ownership Plans, Principal provides a wide range of expertise and support to our clients serving nearly 1,200 custom plans involving various levels of complexity! You will proactively assist clients in understanding requirements, plan language and provide a wide range of services and proactive consulting in a talented team environment. Who You Are 4+ years of accounting or finance or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of ESOP experience. Associates or Bachelor's degree preferred Organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines. Must have the ability to balance working independently while working in a team environment. Effective communication skills, both verbal and written, with the ability to convey complex information clearly and concisely. Travel as needed. Things that Will Make You Stand Out Proficiency in Microsoft Office Suite, with strong emphasis on Excel and the ability to use spreadsheets to organize, analyze, reconcile, and validate data. Advanced Excel knowledge required, including the ability to use XLOOKUPs, VLOOKUPs, pivot tables, formulas, filters, and other tools to process information quickly and efficiently; experience using or creating macros is preferred. Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $84600 - $142400 / year Salary Details We are open to hiring up to the ESOP - Sr CSM based on skillset and qualifications. Below are salary examples for the CSM and Sr. CSM roles. Wichita, KS CSM: $84,600 - $104,300 / year Sr CSM: $104,400 - $130,400 / year Des Moines, IA CSM: $89,300 - $110,650 / year Sr CSM: $110,200 - $138,200 / year Charlotte, NC CSM: $94,000 - $117,000 / year Sr CSM: $116,000 - $146,000 / year Chicago, IL / Minneapolis, MN CSM: $103,400 - $129,700 / year Sr CSM: $127,600 - $161,600 / year Los Angeles, CA / New York City, NY CSM: $112,800 - $142,400 / year Sr CSM: $139,200 - $177,200 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible Yes Job Level Willing to consider talent at the ESOP- Sr. Client Service Manager level depending on qualifications, experience, and skillset. Work Environments This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA or Charlotte, NC). You'll work with your leader to figure out which option may align best based on several factors. Work Authorization/Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 7/20/2026 Most Recently Posted Date 8/25/2026 Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights. #J-18808-Ljbffr Principal Financial Group