Operations Manager (22481)

Position Purpose

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with appositive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.

Tasks

• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Maintain metrics, reports, process documentation, customer service logs, or training or safety records
• Provide guidance to logistics specialists, planners, or schedulers
• Facilitate inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
• Coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
• Correspond with suppliers or customers to improve supply chain efficiency or sustainability.
• Facilitate distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives
• Assist with the execution of negotiating transportation rates or services
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Recommend optimal transportation modes, routing, equipment, or frequency.
• Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
• Participate in carrier management processes, such as selection, qualification, or performance evaluation.
• Assist in the development of risk management programs to ensure continuity of supply in emergency scenarios.
• Plan or advise on improvements to internal or external logistics systems or processes.
• Plan or advise on material flow management systems to meet production requirements.
• Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
• Facilitate policies and procedures for logistics activities
• Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services
• Establish or monitor specific supply chain-based performance measurement systems.
• Execute specific customer requirements, such as internal reporting or customized transportation metrics.
• Ensure carrier compliance with company policies or procedures for product transit or delivery
• Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.

Work Activities

• Understand and utilize all standard procedures
• Generating P.O.D. exception reports for your station
• Utilize exception reports as tracing worksheets
• Utilize all pertinent aspects of the PGL system.
• Utilize all pertinent published resources.
• Obtain proof of deliveries on all shipments generated by your station.
• Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request.
• Utilize the computer system on every call received or made.
• When requested, be able to supply Shipment location and status, Last action taken on the shipment every shipment & full shipment history.
• Follow up on every shipment generated by your station.
• Recognize potential challenges in routings and pay special attention to them.
• On every call, note all pertinent information received or given in the memo section of the alert screen.
• Update any changes in regards to routing in the Routing section of the Alert screen.
• Accrue accurate cost, looking out for the financial interest of our clients and PGL.
• Justifying agent charges by noting any special requirements relevant to the services provided.
• Send out information to start the preliminary carrier claims process.
• Generate turnover log for fellow employees each day.

Education and Experience

Years of Experience: 5-7 Years experience with increasing levels of responsibility working directly for a 3PL / Freight Forwarding company

Education: Industry related degree and/or certification

Knowledge

Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management - Managing one's own time and the time of others.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination - Adjusting actions in relation to others' actions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Near Vision - The ability to see details at close range (within a few feet of the observer).

Speech Clarity - The ability to speak clearly so others can understand you.

Speech Recognition - The ability to identify and understand the speech of another person.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Tools

• Desktop computers
• Facsimile machines
• Laptop computers
• Special purpose telephones
• Multi-line telephone systems

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Warehouse management system WMS software (Deposco)
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Spreadsheet software
• Microsoft Excel and other office applications