Client Support Rep

Job Description Job Description Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park. The Guest Experience Attendant will greet and welcome Guests to Hersheypark, sell and scan Hersheypark tickets and Season Passes, verify tickets and Season Passes/Memberships for validity, upsell and redeem park products and add-ons, and manage rentals of Strollers/Wagons and Wheelchairs/ECVs. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID! Job Duties (Duties marked with an asterisk are essential functions of this job): Enthusiastically welcome guests to Hersheypark and wish them a sweet trip home upon exit. Direct and manage a high guest flow. Record guest admissions, exits, and re-entries at Hersheypark main gates. Provide guests with hand stamps for re-entry. Maintain knowledge of Park programs. Upsell Park programs, as well as prepare and track inventory items. Provide support and resolve guest inquiries and log guest feedback. Assist guests with the redemption of Park resolution items as needed. Utilize the Galaxy ticketing system to scan Park tickets and Season Passes/Memberships and verify validity, upsell and redeem park products and add-ons, and rent Strollers, Wagons, Wheelchairs, and ECVs. Stack and display strollers and wagons. Keep count of stroller and wagon returns through the use of a clicker. Assist Guests with the “Family Finder” wristband program (Stroller Rentals). Instruct and guide guests on the operation of equipment (Stroller and Wheelchair Rentals). Keep proper logs of all guest rental information, wheelchairs, and Electronic Convenience Vehicles (ECV) breakdown information, and accessibility program information. Assist park Guests with ECV breakdowns and resolution. Assist with area cleanliness and collaborate with other departments effectively to ensure the best possible experience for our guests. Provide exceptional customer service by building rapport and making genuine connections with the guests over the telephone. Perform other duties as assigned Qualifications: ~ Must be 18 years of age or older on the date of applying Knowledge, Skills, and Abilities: Must be friendly, upbeat, work well with other employees, and be able to interact with our guests Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines Comfortable handling money, including making change, as well as completing cashless transactions Able to learn operational standards for the Guest Experience Department and adhere to department policy on cash handling and reporting Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines Must have the ability to safeguard confidential information Job Demands: Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day. Must be able to maintain at least one (1) weekend day (Friday-Sunday) Labor Day through the beginning of November This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers) Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Physical requirements include the ability to stand (for up to five hours at a time), walk, bend at the waist and knees and have repeated manual dexterity, and the ability to push, pull, and reach above shoulder level and lift up to sixty (60) pounds without assistance Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.