Driver Lead

Job Title: Driver Lead

Compensation: $23 Per Hour

Schedule: Rotating Schedule, 40 hours per week

Location: Bountiful, Utah

Status: Full-time

Benefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance

About WholesomeCo: At WholesomeCo you are not just filling a seat, you are helping us constantly be better and improve. We look at each new hire as an opportunity to level up our company. Each new hire should bring a high level of transparency, communication, work ethic, curiosity, and balance out assertiveness while maintaining respectful dialogue with their coworkers. We hope we bring out the best in each person we hire and we hope each new hire will help us find innovative ways for us to be better in return. We want each employee to have an enjoyable experience at WholesomeCo by making each day enjoyable and setting time aside to have fun in group settings regularly.

WholesomeCo is leading the movement to normalize cannabis as a natural path to health and wellness. Various medical cannabis services are offered, including statewide delivery to 99% of Utah's population, as well as retail, drive-thru, online pick-up services through its pharmacy in West Bountiful, an in-house built app for patients, innovative technology resources, cannabis cultivation, and cannabis processing of our constantly growing line of WholesomeCo branded products. Our vertically integrated company is well known for its technology-driven approach, our focus on data, and perpetual innovation. WholesomeCo is committed to improving medical cannabis accessibility by putting patients' needs first and guiding them along their personal cannabis journeys.

Summary:

Working with other Driver Leads, Driver Supervisor, and Management as a leadership team over drivers and daily delivery operations.

Each driver lead will be assigned a “team” of 10-15 drivers, and will be the go-to lead for the drivers on their team. Each driver lead will be responsible for conducting 1:1’s, approving timecards, issuing disciplinary action, giving regular feedback and coaching on wins and opportunities for each driver on their team.

Availability:

Must be available to work weekends and open and/or closing shifts. Rotating schedule. Must have the flexibility to adjust your schedule based on business needs.

Responsibilities include:

• Team Support and Development
• Support the hiring and training of new drivers
• Proactively address employee issues and needs
• Support the development of each employee
• Collaborate with fellow leads and management to document and maintain Standard Operating Procedures (SOP’s) and Best Practices
• Track and monitor driver performance and Key Performance Indicators (KPI’s) including safety, compliance, and adhering to processes
• Develop high performing drivers through daily interactions, coaching, ride-alongs, and conducting regular reviews
• Maintain an ongoing knowledge of compliance and company processes
• Proactively address any attendance issues and resolve any coverage issues to ensure we have the resources needed to meet the demand
• Make timecard adjustments and approve timecards for the drivers on your team, on a biweekly basis - as well as oversee PTO and time off requests according to company policy
• Keep detailed, organized notes and documentation for all employee issues, coaching, 1:1’s, etc. and effectively communicate with management and HR with anything that must be addressed.
• Actively seek feedback from Dispatch and Customer Support regarding driver performance
• Collaborate effectively with other departments such as Dispatch and Fulfillment to ensure smooth delivery operations
• Oversee daily driver and delivery operations - ensure drivers are set up for success with the routes assigned and departing on time
  • Ensuring drivers have all orders and equipment needed before departing
  • Ensure drivers check their orders and prepare well before departing
• Check-in each driver from their route
  • Accounting for all undelivered order returns
  • Handling cash reconciliation
• Checking in/out vehicle and equipment
• Oversee daily vehicle/driver assignment in Fleetio and Samsara
• Oversee vehicle care and maintenance
• Review and fill out route and driver tracker to ensure adequate driver coverage, proactively address any lapses in coverage
• Oversee daily compliance audits to ensure patients are providing a valid ID and Med card before we complete the delivery. (Reviewing delivery photos in onfleet or delivery manifest)
• Check/restock driver equipment bags- monitor supply levels
• Ensure payment devices are properly returned and put away to charge so they are ready for the next day
• Ensure any device/payment issues have a ticket submitted with IT and are properly communicated/escalated
• Assist in holding regular team and training meetings to ensure alignment with company needs and expectations.

Qualifications:

• Excellent communication skills - written and verbal
• Strong computer skills, experience with Google Workspace applications a plus
• Time management and attention to detail, ability to multitask
• Agility and adaptability
• Employee motivation
• Efficient problem solving skills
• Embrace a culture of accountability
• A commitment to consistent growth, discipline, and doing the right thing for the sake of those you lead.
• Must pass a pre-employment/post-offer background check
• Must be 21 years of age or older

Benefits:

• Paid time off (PTO)
  • 2 weeks accrued annually during the first two years of employment
  • 3 weeks accrued annually after two years of continuous employment
  • 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employer paid 60% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100% employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.