Desktop Analyst

Our client is seeking a Desktop Analyst to join their team. As a Desktop Analyst, you will be part of the End-User Computing support team supporting onsite operations. The ideal candidate will have strong technical skills, excellent communication, and a customer-first mindset, which will align successfully in the organization.

Job Title: Desktop Analyst

Location: Miami, Florida

What's the Job?

• Provide hands-on support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and enterprise applications.
• Manage Active Directory / Azure AD user and access management.
• Support network connectivity including LAN/Wi-Fi and VPN.
• Coordinate with other IT teams for end-to-end issue resolution and asset management.

What's Needed?

• Experience in Desk-Side / Field Support / End-User Computing, with leadership experience.
• Strong knowledge of Windows OS, Microsoft 365, and enterprise applications.
• Experience managing onsite support teams and operations.
• Hands-on experience with ITSM platforms such as ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.

What's in it for me?

• Opportunity to work onsite in a dynamic, customer-centric environment.
• Engage in operational excellence and continuous improvement initiatives.
• Collaborate with diverse teams and stakeholders across the organization.
• Develop your technical and leadership skills in a fast-paced setting.
• Be part of a supportive and inclusive work environment.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.