Senior Program Manager, Community Violence Intervention

Role Description

The Senior Program Manager leads delivery for Bonterra’s Community Violence Intervention (CVI) and public safety program, driving product execution, delivery discipline, stakeholder alignment, and customer outcomes. This role directs a matrixed team – including Advanced Support Consultants (ASCs), Implementation Consultants, and Project Managers – and coordinates cross-functional partners to ensure clear ownership, timely execution, and risk management across all workstreams.

This role is organized around three core delivery areas:

• Program Delivery & Stakeholder Management: Building and maintaining delivery structure, cadence, and accountability across a complex stakeholder ecosystem – spanning Bonterra, government agencies, community partners, coalition partners, and internal cross-functional teams.
• Technology Execution: Coordinating delivery of Bonterra’s Apricot-based technology that supports a CVI model, including implementation milestones, product dependencies, data workflows, reporting needs, and roadmap commitments.
• Technology Adoption & Technical Assistance: Supporting agencies, community leaders, and program partners in implementing and adopting the technology, data practices, and operating workflows that enable the CVI model.

The Senior Program Manager will work directly with national CVI leaders and Bonterra's Strategic Initiatives Director to advance program goals. Internally, this role collaborates cross-functionally with Product, Engineering, Professional Services, Customer Success, and Account Management teams to track milestones, manage risk, and drive sustained customer outcomes.

Qualifications

• 5+ years of project or program management experience, including complex, cross-functional programs with multiple workstreams, stakeholders, timelines, and delivery risks.
• Professional experience in public health, human services, social services, social work, public sector programs, nonprofit programs, criminal justice reform, public safety, or a related social-impact field.
• Demonstrated ability to drive program success across multiple KPIs with data-informed decision-making.
• Strong executive presence with the ability to communicate effectively with senior government officials, law enforcement leadership, and community stakeholders.
• Experience partnering with cross-functional teams to track milestones, manage dependencies, escalate risks, and support customer-facing technology delivery.
• Outstanding communication and analytical skills, with the ability to translate complex data into actionable program insights.
• Detail-oriented and highly organized, with experience managing multiple workstreams in a fast-paced environment.
• Problem-solving mindset with technical agility and creative thinking.
• Ability to analyze and visualize program data to support strategic decision-making.

Requirements

• PMP, PgMP, or equivalent program management certification.
• Experience managing technology-enabled programs, SaaS implementations, data-system implementations, or complex customer delivery programs.
• Experience with ETO, Apricot, Penelope, or similar human services data platforms.
• Experience in non-profit, government, law enforcement, or foundation-funded contexts.
• Familiarity with the public safety data systems, case management platforms, dashboards, or other data-informed public sector programs.
• Experience working within CVI ecosystems, community-based organizations, violence interruption programs, or other community safety initiatives.
• Experience supporting executive reporting, steering committee meetings, business reviews, or cross-functional governance routines.

Benefits

• Comprehensive benefits package that supports health, well-being, and growth.
• Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws, and norms.
• Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

Company Description

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.