Events Operations Manager (Bowling and Family Entertainment)

Job Description

Job Description

Are you into video games, bowling, or karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling department, including rentals and parties. Manager will be responsible for the administration of business goals in revenues, expense, customer satisfaction and employee morale for these departments.

Please note you must have a High School Diploma or GED to apply.

Open availability , especially nights and weekends, is required .

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties:

Customer Service:

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Provides customers with bowling tips and techniques.
• Conducts alcohol and age restriction control in accordance with company policies.

Team Management:

• Selects, coaches, and develops effective staff for the Bowling, Karaoke and Events Department.
• Assists with new hire orientation for store employees.
• Reviews department timesheets for accuracy of hours and overtime.
• Conducts performance evaluations and counseling notices.

Sales:

• Responsible for the sales and profit projections of the department, including rentals and parties.
• Proactively supports any promotional activities within the store.
• Promotes and sells bowling games, memberships and pro shop products.

Auditing/Compliance:

• Ensure that all safety standards such as OSHA are maintained.
• Creates daily audit reports with sales information and auditing discoveries for store management.
• Audits refund and/or credits against itemized sales from the previous day, cash drawers and transactions, and tracks special events.

Operations/Facility Management:

• Responsible for ordering and maintaining supply stock.
• Oversee bowling and party preparation - inspect supplies, equipment, and work areas.
• Operates bowling pinsetter system (VECTOR/SYNC) and performs lane maintenance.
• Coordinate all procedures for special events, such as ”'Moonlight Strike game”.
• Enforces compliance with all local, state, federal regulations and company policy for safety and loss prevention.

Qualifications:

• 3 to 5 years of hospitality management experience, preferably in the bowling/event/retail industries.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands:

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Need to be able to use their hands/fingers to handle, feel and reach.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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