Dispatch Operations Manager

Job Description

Job Description

Company Description

QQR Logistics and QQR Transport keep critical freight moving for supply chains that can't afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.–Canada and U.S.–Mexico cross-border lanes.

This role is with QQR Transport , an asset-based carrier that operates its own fleet, running full-truckload (FTL) freight in dry van, bulk, and open deck modalities. QQR Transport is building its dispatch and operations team in Cincinnati, Ohio and looking for experienced logistics professionals that are ready to grow their careers.

Compensation

An individual candidate's placement within a range will be based on relevant work experience, demonstrated skills, and applicable education or professional training. The total compensation range for this position is $60,000 to $80,000 including salary and performance bonus.

Job Overview

The Dispatch Operations Manager is a full-time, on-site role within QQR Transport , based in the Cincinnati metropolitan area. You will oversee daily dispatch operations, fleet utilization, driver performance, and customer service execution across the company fleet. Working closely with executive leadership, you'll ensure we deliver exceptional service while maximizing revenue, asset productivity, and customer satisfaction — leading a team of dispatchers, providing real-time guidance, resolving service issues, and escalating operational risk before it impacts our mission-critical customers.

This role is accountable for working with drivers, improving day-to-day processes, increasing business efficiencies, leading teams, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members.

Key Responsibilities

Operations Management

Direct daily dispatch activities across the company fleet and lead a team of experienced dispatch professionals

Ensure efficient load planning, route optimization, and equipment utilization

Monitor and improve operational KPIs: on-time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity

Develop and implement operational strategies that improve efficiency, profitability, and service levels

Identify bottlenecks and proactively implement process improvements

Fleet & Driver Management

Oversee driver dispatch, scheduling, and load assignments

Monitor driver performance, utilization, and compliance

Address driver concerns and operational challenges promptly

Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers

Build and expand QQR Driver Appreciation and Safety Awards Program with the entire QQR team and work closely with Safety Manager implementing ongoing driver safety training and awards recognition events

Customer & Partner Relations

Maintain strong relationships with customers, freight brokers, and strategic partners

Ensure service commitments are consistently met or exceeded

Resolve service failures and escalations professionally and efficiently

Identify opportunities for business growth and improved customer satisfaction

Compliance & Risk Management

Ensure compliance with DOT, FMCSA, Hours-of-Service, safety regulations, and company policies.

Partner with the Safety Department to minimize risk and improve CSA performance

Monitor operational procedures to maintain regulatory and operational integrity

Strategic Planning & Analytics

Analyze freight trends, lane profitability, and market opportunities

Generate operational reports and performance dashboards for leadership review

Use data-driven decision-making to improve profitability and resource allocation

Participate in budgeting, forecasting, and capacity planning

What Success Looks Like

Within your first 12 months, you will improve fleet utilization and efficiency, strengthen driver engagement and retention, raise on-time delivery and service performance, and build a scalable dispatch operation that supports the company's growth.

Why Join QQR Transport?

Exceptional transportation companies are built by exceptional people. We give our people the autonomy, resources, and support to make a real impact. Not only for the company and customers, but for their families and themselves. QQR cultivates a culture that you will be proud of!

Requirements

Qualifications

Required

5+ years of experience in transportation, dispatch, fleet management, or logistics operations

3+ years of experience in leading logistics professionals and fast paced teams

Strong understanding of trucking operations, dispatch workflows, and fleet management

Proven ability to lead and develop a team while managing multiple priorities in a high-volume environment

Excellent organizational, analytical, and problem-solving skills

Strong communication and relationship-building abilities

Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking, and Microsoft Office Suite (especially Excel)

Preferred

Knowledge of freight brokerage operations and carrier management

Experience with cross-border (U.S.–Canada / U.S.–Mexico) freight

Experience driving operational growth and process improvement initiatives

Prior experience supporting demanding supply chains in automotive, manufacturing, pharmaceutical, aerospace, or energy

Associate or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field — or equivalent practical experience

Benefits

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match 3%

Health and wellness discounts

Equal Opportunity

QQR Transport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position may require periodic travel outside of standard business hours to attend company functions, visit client facilities, and engage with carrier partners for the purpose of capturing video content or photography for use in marketing materials. Candidates must be able to operate a computer, telephone, and related office equipment as necessary to fulfill job responsibilities. The typical work environment features an open-concept office setting with noise levels consistent with standard office activity. Employees should expect periodic interruptions during the course of the workday. The role primarily involves sustained periods of sitting, along with regular verbal communication and active listening.

This organization is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status as defined under applicable law, or protected veteran status.

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.