School Based Patient Services Representative

School-Based Patient Services Representative

Hawai?i Island Community Health Center (HICHC) is seeking a School-Based Patient Services Representative (PSR) to join our School-Based Health team. This is an excellent entry-level opportunity for individuals interested in healthcare, customer service, or administrative supportespecially those who enjoy working with students and families in a school setting.

The School-Based PSR is often the first point of contact for students, parents, school staff, and visitors. In this role, you'll help create a welcoming, supportive environment while ensuring patients are connected to the care they need. No medical background is requiredjust strong communication skills, professionalism, and a willingness to learn.

Benefits include:

• Medical, dental, vision, and prescription drug insurance
• Generous paid time off and paid holidays
• 403(b) retirement savings plan
• Scrub reimbursement (up to $100/year)
• Group Life Insurance, Temporary Disability Insurance (TDI), and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• AFLAC supplemental insurance
• Hawai?i Life Flight coverage
• Pet insurance options

HICHC is an excellent place to begin or grow a long-term career in healthcare administration while serving your community.

Responsibilities:

• Greet and check in students and patients for scheduled and walk-in appointments
• Register new patients and update demographic, health, and insurance information
• Schedule, confirm, reschedule, and cancel appointments
• Answer phones and route calls to appropriate staff
• Maintain accurate patient records and visit documentation
• Assist patients with Sliding Fee Scale applications and insurance referrals
• Respond to MyChart messages, texts, and voicemails
• Provide professional, friendly customer service to students, families, and school staff
• Support daily clinic operations as assigned

Minimum qualifications:

• High school diploma or equivalent
• Six months to one year of related experience (customer service, office work, reception, or similar)

Skills needed:

• Basic computer and office skills, including accurate data entry
• Ability to multitask in a busy environment
• Strong communication and customer service skills
• Ability to follow instructions, meet deadlines, and work as part of a team
• Sensitivity to diverse cultures and communities (bilingual skills are a plus)

Start your healthcare career with us. If you enjoy helping people, working with students, and being part of a mission-driven team, we encourage you to apply. This role offers meaningful work, valuable experience, and opportunities for growth within Hawai?i Island Community Health Center.

West Hawaii Community Health Center, Inc.