Operations Manager

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold themselves accountable, and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family, and one community at a time. Position Summary The Operations Manager is a member of the Store Management team and, under the supervision of the Store Manager, supports the total leadership and strategic operation of a CVS/pharmacy store. Responsibilities include overall store management, sales and inventory oversight, employee staffing, training, development, financial management, and customer service leadership. Operations Managers help drive store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Unlike the Store Manager in Training position, the Operations Manager role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short‑term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings. Core Responsibilities Overall store management, supervision, and policy implementation Sales and inventory management Employee staffing, training, and development Financial management Customer service leadership Essential Functions Management Lead others and work effectively with store crews Supervise, assign and direct activities of the store's crew Effectively communicate information to store crew and supervisors in an open and timely manner Support Store Manager with action plans for operational and service improvement Customer Service Assist customers with their questions, problems, and complaints Promote CVS customer service culture (greet, offer help, and thank) Required Qualifications Deductive reasoning ability, advanced analytical skills, and computer skills Advanced communication skills, leadership, supervision, and influencing skill Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications Experience as a retail manager or supervisor Education High School diploma or equivalent preferred but not required. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is $22.00 – $36.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. Benefits Comprehensive benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources. Eligibility and specific details become available during the application process. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement