Senior Customer Operations Analyst

Job Description The incumbent will work on assigned customer operations compliance, ensuring compliance within customer operations by monitoring activities, operating cross‑functionally, handling ambiguity, and analyzing data related to operations outside of compliance as required. Responsibilities Examines and evaluates the integrity of operational information. Prepares complex computer‑generated reports and analyses. Develops relationships and partnerships with the customer operations business units impacted by the compliance sector, serving as a valued go‑to resource for compliance questions. Keeps abreast of the changing compliance and regulatory landscape within customer operations. Drafts compliance analysis and trend documents, and compliance communications to ensure that customer operations initiatives and status are communicated. Develops compliance documentation, monitors progress, and reports on progress. Assists in developing metrics and drafts policies and procedures, corrective action plans, and compliance reports for the Customer Operations and REC leadership teams. Prepares monthly and quarterly reports and presentations for distribution including management responses. Maintains current records of all documentation and compliance reporting. Qualifications 4+ years of experience accompanied by a bachelor’s degree. Strong organizational and time‑management skills. Detail‑oriented; flexible and creative. Analytical and problem‑solving skills. Ability to navigate various plan details and system process procedures. Ability to make effective recommendations that improve department effectiveness and efficiency. Strong interpersonal skills and ability to communicate and influence effectively. Ability to follow strict timelines and manage multiple tasks concurrently. Knowledge of systems/client testing methodology. Knowledge of Delta Dental products, policies, claims, and eligibility procedures and guidelines. Ability to maintain confidentiality. Must be able to work independently, diligently, and efficiently with limited direction and instruction. Base Pay Information $55,000 – $116,900 Benefits Competitive base and incentive pay. 401(k) with matching contributions. Rich medical & pharmacy benefits. 100% employer‑paid dental and vision benefits. Well‑being program with financial incentives. Generous paid time off, 12 paid holidays, birthday off. Career development, tuition reimbursement, recognition program. Family support programs (adoption, fertility, child, elder & pet care assistance). Volunteer opportunities. Employee discount program. Background Check This position requires a background check. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the California Fair Chance Act, Los Angeles County Fair Chance Ordinance, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23‑A. Equal Employment Opportunity Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, domestic partner status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental maintains Equal Employment Opportunity, Harassment‑Free Work Environment, and Respectful Workplace policies and will not tolerate violations. Application‑Location Restrictions Delta Dental Enterprise cannot hire individuals residing in Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico, other U.S. territories, or outside the United States at this time. #J-18808-Ljbffr Delta Dental Ins.