Case Manager

Benefits:

Employee discounts

Free food & snacks

Paid time off

Training & development

Location: Ellis County / Dallas-Fort Worth, TX (On-Site)

Facility: Phoenix Residential

Position Type: Full-Time/Non-Exempt

Make a Difference in a Young Person's Life

Are you passionate about helping youth overcome challenges and build successful futures? Join our team and become a trusted advocate for youth living in a trauma-informed residential program. As a Case Manager, you'll help coordinate services, support educational success, and ensure youth receive the care they need while making a lasting impact every day.

What You'll Do

Coordinate case management services for youth in care.

Develop, implement and regularly update individualized service or treatment plans for youth.

Begin discharge planning early in placement to ensure smooth transitions to home, independent living programs, etc.

Build positive relationships with youth, families, schools, therapists, and community partners.

Assist with educational planning, life skills, and transition services.

Maintain accurate documentation and ensure compliance with agency and DFPS requirements, including keeping youth files up-to-date.

Transport youth to medical, dental, mental health, educational, court, and other scheduled appointments using agency vehicles.

Help schedule appointments and communicate with providers, staying abreast of follow-up appointments as well.

Participate in treatment team meetings and collaborate with direct care staff.

Support youth using trauma-informed practices and assist during crisis situations when needed.

Maintain ethical boundaries, cultural competence, and a trauma-informed approach in all interactions.

Qualifications

Bachelor's degree in Social Work, Psychology, Education, Human Services, or a related field (or qualifying equivalent experience).

A minimum of 1 to 3 years of related work experience required, but 3-5 years preferred.

Minimum age of 23 years.

Valid Texas driver's license with a safe driving record.

Ability to pass required background checks.

Experience working with youth, foster care, residential treatment, or behavioral health preferred.

What We're Looking For

Strong communication and organizational skills.

Compassionate, patient, and dependable.

Ability to work independently while collaborating with a multidisciplinary team.

Commitment to trauma-informed, relationship-based care.

Why Join Us?

Meaningful work that changes lives.

Small, supportive team environment.

Opportunity to build relationships with youth and help them succeed.

Ongoing training and professional development.

Competitive pay and benefits for eligible employees.

Set schedule Monday - Friday, with some Saturday shifts