Quality Assurance Manager - Orlando

Pest Prevention Quality Assurance Field Training Manager Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Key Responsibilities Data Analysis: Collect and review field data to continually improve products and services. Project a Quality Image: Ensure team members, vehicles, and service centers reflect the professional image of our brand. Provide Exceptional Service: Lead quality assurance efforts to maintain service excellence across service centers. Train and Develop People: Organize routes, assign work, verify completion of tasks, and support recruitment, training, and development of new team members. Vehicle and Equipment Management: Oversee inspection and maintenance of service vehicles to meet safety and image standards. Foster Business Growth: Prevent service cancellations, ensure customer satisfaction, and support public relations and promotional efforts. Product Testing: Work with QA Directors to test and implement new products across the Pest Prevention division. What We’re Looking For Experience: Background or education in Entomology or Pest Control, passionate about developing others. Experience in product testing is a plus. Skills: Data analysis, statistics, research project experience preferred. Strong leadership, problem‑solving, organizational, and communication skills. Keen eye for quality control and ability to troubleshoot issues effectively. Physical & Mental Stamina: Ability to work outdoors and handle tasks such as bending, lifting up to 50 lbs., and operating equipment. Qualifications: Degree in Entomology or Statistics preferred; valid driver’s license and clean driving record; ability to obtain necessary certifications. Why Join Massey Services? Make a Difference: Play a key role in shaping the success of our team and business by providing top‑notch training and service. Growth Opportunities: Structured path for advancement. A Positive Work Environment: Culture of respect, integrity, and teamwork where every team member’s contributions are valued. We want to hear from you if this sounds like the right opportunity! Apply now to start your career with us. #J-18808-Ljbffr