Technical Release Management Specialist (Hybrid)

The Technical Release Management Specialist collaborates with others to provide and maintain applications that meet business needs. You will be responsible for design and development for simple to moderately complex business solutions. You will report to the Senior Manager, Technology Services. In this flex office/home role, you will be expected to work a minimum of 10 days per month from Boston, MA 02110. We will not consider candidates who require current or future sponsorship for this position. Primary Accountabilities Design and develop solutions to the level of quality defined by the requirements in adherence with standards, methodology, and internal controls. Understand and identify system dependencies. Understand functionality, integration points and impacts of proposed changes to supporting applications. Follow through with options and recommendations. Provide appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards. Define, conduct, and/or participate in testing (e.g., unit, system integration). Collaborate with others regarding effectiveness of systems flow, data usage, and manual or automated processes to verify requirements. Ensure software development meets standards for programming, design, performance, quality, and security. Participate in team activities and take on additional work tasks as needed to help the team accomplish the desired outcome or goals. Create, maintain, and/or enhance system documentation as needed. Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support or service. Basic knowledge and understanding of integration and migration strategies and technologies. Basic knowledge and understanding of application architecture, design alternatives, and development standards. Demonstrated experience developing complex software/systems using one or more programming language(s). Demonstrated experience interpreting, modifying and writing application system design and program specifications. Demonstrated experience using and supporting integration and communications technologies between applications, databases and technology platforms. Demonstrated experience using relational databases and standard query language (SQL). Solid knowledge and understanding of systems development life cycle (SDLC). Solid knowledge and understanding of activities, tasks, tools and techniques for testing applications to ensure adherence to functional and quality requirements. Specialized Knowledge & Skills Preferences Understanding of systems development life cycle (SDLC) and software delivery processes. Demonstrated ability to coordinate tasks and communicate effectively within cross‑functional teams. Knowledge of application environments, infrastructure components, and system integrations. Experience or familiarity with release coordination, deployment support, or IT operations activities. Exposure to release orchestration tools, ticketing systems, or automation platforms (e.g., ServiceNow, Azure DevOps, Jenkins). Strong organizational skills with attention to detail and ability to manage multiple tasks. Effective written and verbal communication skills for working with technical and non‑technical stakeholders. Ability to identify issues, elevate appropriately, and follow through to resolution. Willingness to learn, adapt, and grow within a structured release management environment. Experience working in Agile or team‑based delivery environments. Experience or familiarity with GitLab pipeline. Travel requirements up to 5%. Additional Information All employees participate in New Employee Orientation during their first week. Orientation is held in person at Madison, WI Headquarters or one of our AmFam core locations. Some orientation sessions may be delivered virtually based on scheduling and availability. Offers are contingent on background checks and signing a non‑disclosure agreement. Sponsorship will not be considered for this position unless specified in the posting. Benefits Comprehensive medical, dental, vision, and wellbeing benefits. Competitive 401(k) contribution, pension plan, and annual incentive. 9 paid holidays and a paid time‑off program (23 days accrued annually for full‑time employees). Student loan repayment program and paid‑family leave. Interns and contingent workers are not eligible for AmFam benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non‑discrimination, non‑harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email View email address on click.appcast.io to request a reasonable accommodation. #J-18808-Ljbffr American Family Insurance