Financial Service Representative

If you're seeking more than just a job, join Heights Finance and kickstart your career. Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands such as Cash Money®, LendDirect®, and Heights Finance. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today! Responsibilities Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism. Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross‑sell. Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings. Support Delinquency Management: Collaborate with customers on past‑due accounts, offering solutions and working toward resolution. Learn and Grow: Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence. Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets. Qualifications Customer Focus: A genuine desire to help others and provide top‑tier service in every interaction. Sales Mindset: Confidence in promoting products and services that meet customer needs. Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly. Problem‑Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges. Adaptability: Willingness to learn new systems and processes in a dynamic environment. Team Player: A collaborative spirit with a desire to contribute to team success. Educational Background: High School diploma or equivalent required; college coursework or degree is a plus. Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate! Work Location: 4747 Lincoln Mall Dr, Ste 270, Matteson, IL 60443 Hours : Full Time – Monday through Friday, 8:30 a.m. to 5:30 p.m. with evenings and weekends based on business needs/peak seasons Hourly Rate : $17.75 – $24.25 per hour (actual rate based on location, skills, knowledge, competencies, and experience) All full‑time employees are eligible for benefits, starting day one, including Paid Time Off, Medical, Dental, Vision, and other voluntary coverages. You will also be eligible to participate in the company’s 401(K) program with company match, 30 days post hire, starting on the first of the month. Other perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program. The employer participates in E‑Verify for U.S.‑based hires. EEO Statement Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to providing equal employment opportunity to all qualified employees and applicants. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. We also comply with applicable state or local laws and provide reasonable accommodation to qualified employees with protected disabilities. Notice to Applicants Attain Finance will never ask for personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives’ email addresses end in @attainfinance.com, @curo.com, @first‑heritage.com, @heightsfinance.com, or @cashmoney.ca. #J-18808-Ljbffr Heights Finance Corporation