Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

See What We're All About

As the fastest-growing distributor of restaurant equipment,HVACand residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being yourfirst priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!


Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.


If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out ourvirtual tourandculture!
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteeropportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everydayexpenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Jobat a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Handle a high volume of calls (40-60 a day) trying your best to serve the customer on the phone delivering exceptional customer care each time.
• Process quotes/orders/returns/ID parts/adjustments/tracking information/vendor outreach/outbound calls; working in multiple systems as quick and efficient as possible
• Communicate professionally with customers/teams/leaders and other departments each day to ensure customer satisfaction
• Work cases offline when needed.
• Support digital team in portals
  
  

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computerskills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you're on yourway
• You have a quality, high speed internet connection athome
• You have a genuine positive, outgoing, team spirited, one-for-allpersonality
• You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours asneeded
  • Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

About Your Future Team

Our team is truly a family unit, we like each other...a lot!We work hard and play hard together, every day.Whether it's a potluck or a team outing we like to have a good time while working.We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!

At Parts Town, we valuetransparencyand are committed to ensuring our team members feel appreciated and supported.We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. Thesalaryrange for this role is$37,348.78 - $50,403.56annually ($17.96 - $24.23hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is apayfor performance-company. In addition to basepay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish