Director, Strategic Finance - CX and Product Ops

About The Role

Rippling is scaling at hyperspeed and we’re hiring a Director to own the financial strategy for our Customer Experience (CX) and Product Operations (ProdOps) organizations. You will serve as the senior finance leader and trusted advisor to the CX & ProdOps leadership, shaping how both organizations set targets, allocate capital, and measure success. This role is highly visible with direct exposure to C‑Suite executives and leads a high‑performing finance team from high‑growth tech, investment banking, private equity, and venture capital. The position is hybrid and based in either San Francisco or New York City.

What You Will Do

• Own the CX & ProdOps relationship on behalf of Finance, serving as a trusted strategic thought partner.
• Set ambitious and achievable targets for the CX & ProdOps organizations, translating company‑level priorities into clear, measurable goals.
• Develop a deeper understanding of CX & ProdOps efficiency metrics and build accurate financial forecasts that inform executive and Board‑level decisions.
• Evaluate new strategic initiatives—such as service models, pricing packages, product launches, and AI capabilities—through rigorous financial modeling and scenario analysis.
• Lead recurring CX & ProdOps Strategic Finance forums, including monthly business reviews, quarterly planning cycles, and materials for executive and Board audiences.
• Partner with Revenue Operations and Data & Analytics to develop dashboards that track performance against plan and surface actionable insights for senior leaders.
• Build, lead, and develop a high‑performing team of finance professionals, setting a high bar for analytical rigor, ownership, and impact while coaching future leaders.

What You Will Need

• 10+ years of experience in strategic finance, FP&A, investment banking, or private equity, with meaningful time spent at a high‑growth technology company.
• Expert‑level financial modeling and analytical skills with a track record of owning complex operating and headcount models.
• Deep understanding of SaaS customer economics—including NRR, GRR, churn drivers, expansion motions, and cost‑to‑serve.
• Direct experience supporting Implementation, Technical Account Management, Support or Product Operations organizations is strongly preferred.
• Ability to synthesize large, complex datasets into clear insights and actionable recommendations for senior leaders.
• Proven ability to operate at a senior level with significant independence, managing multiple large workstreams and driving outcomes through cross‑functional influence.
• Strong people leadership experience, including building and developing high‑performing teams and raising the analytical bar across an organization.
• Excellent communication and executive presence, able to present clearly and credibly to C‑Suite and Board‑level audiences.
• Experience in a public company or public‑company‑ready environment is a plus.
• Experience with financial planning tools (e.g., Anaplan), Salesforce and SQL is a plus.

Additional Information

Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We provide reasonable accommodations for candidates with disabilities who need assistance during the hiring process; to request an accommodation, email View email address on click.appcast.io.

This role will receive a competitive salary, benefits, and equity. The salary for U.S.-based employees will be aligned with one of the ranges below based on location. Compensation may vary based on professional background, experience, and location.

Pay Range

180,000 – 300,000 USD per year (US)