Enterprise Microsoft Teams Telephony Architect

Job Description

Job Description

About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.

Job Description:

We are seeking a technically experienced and solutions-driven Senior Microsoft Teams Voice Architect to lead the deployment, configuration, and lifecycle management of Microsoft Teams Voice solutions in a secure, enterprise environment spanning over 800 sites. This role involves hands-on technical work, solution development, and ongoing optimization of Microsoft Teams Phone System, Direct Routing, Operator Connect, and Session Border Controllers (SBCs). The ideal candidate is comfortable managing complex telephony environments, supporting integration with enterprise workflows, and ensuring compliance with federal cybersecurity standards. The ideal candidate is also a strong communicator capable of operating effectively in high-visibility enterprise and government environments while coordinating across engineering, operations, security, and customer stakeholders.

Requirements:

• U.S. Citizenship is required
• Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
• This position is onsite 5/days a week in Washington D.C. with Travel up to 25%

Qualifications and Experience:

• Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience
• Minimum 8 years of experience in enterprise telephony or unified communications, with direct experience supporting Microsoft Teams Phone System.
• Proficient in PowerShell scripting, Microsoft Teams Admin Center, and Microsoft 365 Admin Center.
• Experience utilizing Jira and ITSM platforms to manage incidents, operational workflows, service requests, and escalations.
• Strong troubleshooting, root cause analysis, and problem-resolution skills supporting complex enterprise voice environments
• Excellent troubleshooting skills and strong attention to detail.
• Strong communication skills with both technical and non-technical stakeholders.
• Demonstrated ability to communicate technical issues, operational impacts, and remediation efforts clearly to leadership and customer stakeholders
• Hands-on expertise with Microsoft Teams Voice technologies: Direct Routing, Operator Connect, Session Border Controllers (SBCs), SIP/VoIP routing and dial plan design.
• Experience collaborating with government personnel, civilian engineering teams, vendors, and operational support organizations
• Ability to proactively identify operational risks, anticipate customer concerns, and coordinate resolution efforts across multiple

Preferred Qualifications:

• Experience migrating from legacy PBX to Microsoft Teams Voice.
  
• Familiarity with government cybersecurity compliance frameworks (e.g., STIGs, FISMA, NIST).
  
• Experience with integrating Teams Voice with third-party systems or services.
  Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (or equivalent)

Responsibilities:

• Enterprise Deployment: Lead implementation and support of Microsoft Teams Voice services across 800+ locations, including dial plan design, SBC configuration, and integration with Operator Connect and Direct Routing.
• Voice System Optimization: Configure and maintain advanced Teams Voice features such as e911, call queues, auto-attendants, voicemail, and number management.
• Infrastructure Monitoring & Maintenance : Conduct infrastructure health checks and apply software, firmware, and security updates to telephony systems and components.
• Testing & Lab Support: Manage development/test lab environments to validate VoIP devices and Analog Telephone Adapters (ATAs).
• Workflow & System Integration: Integrate Teams telephony with enterprise systems, service desks, and ITSM workflows to support business continuity. Utilize Jira and ITSM platforms to document operational activities, manage escalations, coordinate tasking, and track issue resolution
• Security Compliance: Apply and maintain STIGs, manage vulnerability scanning and remediation, and ensure PKI and certificate validity.
• Monitoring & Reporting: Use monitoring tools and dashboards to track uptime, performance, and usage trends; generate reports for stakeholders. Communicate outages, risks, operational impacts, and remediation efforts clearly to both technical and non-technical audiences
• Incident Response & Tier 3 Support: Serve as the escalation point for complex telephony issues, working collaboratively across IT, security, and operations teams. Coordinate troubleshooting efforts across government stakeholders, civilian engineering teams, vendors, and operational support personnel to ensure timely issue resolution and service continuity. Proactively identify service-impacting issues and recommend corrective actions before escalation or operational disruption occurs
• Mentorship & Knowledge Sharing: Support junior engineers and staff through documentation, peer reviews, and technical guidance

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment:

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment to Diversity:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!