Patient Accounts Representative

Patient Accounts Representative

Patient Accounts Representative is responsible for reviewing, billing, collection, and accounts receivable activities for the hospital (and in some cases the physician) billing departments within Saint Luke's Health System.

Payments

• Responsible for EDI transmissions, electronic, and manual payment posting
• Resolve electronic remittance errors
• Responsible for recording daily Epic posting batches to cash deposit
• Balance payment batches posted in Epic to cash deposits and resolve variance
• Resolve payment posting errors
• Research missing checks, payments, and/or EOBs which may include contacting payors
• Responsible for processing virtual credit card payments from payors
• Responsible for opening mail with checks and route to appropriate area/address
• Responsible for indexing HB-EOB scanning queue in On Base and processing zero pays if applicable
• Responsible for assigned work queues within Epic
• Responsible for assigned Unidentified accounts in Epic
• Responsible for researching/resolving incoming faxes and Group email box

Credits

• Responsible for reviewing patient/guarantor accounts and investigating credit balances (includes reviewing overpayments from insurance companies and patients)
• Investigate Undistributed payments in Epic system to determine if should be re-distributed or refunded
• Identify trends causing credits and escalate to other team members for resolution
• Work assigned work queues within Epic timely

Full Time Day (United States of America)

The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.