IT Support Specialist

IT Support SpecialistSan Francisco, California, United StatesRedwood Materials is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we're delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.Position Summary:Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.Essential Duties and ResponsibilitiesEnterprise endpoint support – laptop and desktop management, domain accounts, software support, printersManufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devicesManufacturing Execution System (MES) Process development & supportThorough troubleshooting, documentation, and resolution of support issues and processesEscalation of trouble tickets to other support teamsUtilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environmentServe as knowledge lead for enterprise best practices on operational workflows and processes utilizing technologyServe as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.Skills, Knowledge, and Abilities1+ years in an enterprise IT Support related roleSupporting HMIs, label printers, scanners, and other process support equipmentIT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, LinuxExcellent customer service, attitude, and self-motivationDesire to learn and grow along with the companyThe position is full-time. Compensation will be commensurate with experience.