Service Desk Manager

Role Overview Aretum is seeking a skilled and motivated Service Desk Manager to oversee the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests. What You Will Do The Service Desk Manager will provide daily supervision and direction to staff, manage staff conducting phone and in-person support, and oversee personnel that are the first point of contact for troubleshooting hardware/software PC and printer problems. Why It Might Be a Fit The ideal candidate will have at least 5 years of experience managing an IT service desk, an associate degree or equivalent experience, and CompTIA A+ certification. Requirements At least 5 years of experience managing an IT service desk Associate degree or additional equivalent experience CompTIA A+ certification Information Technology Infrastructure Library (ITIL) v4 Foundations certification Strong demonstrated leadership abilities Experience researching and developing employee training and performance improvement plans Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow) Excellent proven written and verbal communication skills Strong problem solving and research skills Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development #J-18808-Ljbffr