Technical support

job summary:
Seeking a proactive IT Support Specialist to provide comprehensive first-level technical assistance, resolving hardware, software, and network issues while ensuring high system performance and SLA compliance. In this role, you will manage equipment inventory, maintain vital technical documentation, and deliver hands-on onsite support-including lifting up to 50 lbs-and end-user training.

location: Forsyth, Georgia
job type: Contract to Perm
salary: $28 - 30 per hour
work hours: 9am to 5pm
education: No Degree Required


responsibilities:
Core Responsibilities:

- Provide first-level technical assistance and resolve hardware, software, and network issues.

- Identify root causes of recurring issues and maintain a knowledge base.

- Install, maintain, and troubleshoot desktops, laptops, printers, and peripherals.

- Monitor system performance and prioritize support tickets to meet SLAs.

- Contribute to IT upgrades and maintain technical documentation.

- Manage equipment inventory and coordinate repairs.

- Provide end-user training and onsite support, including lifting up to 50 lbs.

Additional Job Details:

- Experience: 1-2 years in tech support; retail or distribution environment experience is a plus.

- Certifications: A+ certification is highly desirable.

- Soft Skills: Strong communication, organization, and problem-solving abilities.

- Flexibility: Rotating after-hours on-call support required.

- Status: Temp-to-perm.

qualifications:
- Experience: 1-2 years in tech support; retail or distribution environment experience is a plus.

- Certifications: A+ certification is highly desirable.

- Soft Skills: Strong communication, organization, and problem-solving abilities.

- Flexibility: Rotating after-hours on-call support required.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.