IT Support Technician

IT Support TechnicianAmentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities in Tucson, AZ.With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile.Responsibilities:Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup unitsProvide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspotsAssist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testingMonitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve ticketsConduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructureResponsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS productsParticipate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or eventsMinimum Requirements:Associates Degree, and at least 1 year of IT help desk support experienceOr High school diploma/GED, and at least 3 years of IT help desk support experienceHands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup supportExperience using the ServiceNow ticketing system (or similar ticketing system)Experience with the Microsoft Windows 11 operating systemExperience with Microsoft Office365, including Microsoft TeamsExperience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)Familiarity with the ITIL processGood technical writing, presentation, and documentation skillsMust be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records checkLocal and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jailsMust be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.Preferred Qualifications:Prior experience of IT support in an Enterprise environmentExperience with Windows Server 2019 and Hyper-VExperience with InfoBlox and NetBackupExperience performing hardware repair of HP computers/printers and Dell serversPossesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasksExperience evaluating system performance results and recommending improvements or optimizationsExperience planning and leading technology assignments and projectsITIL v4, MCSE, A+, Security+, Network+, or other relevant certificationsCompensation Details:$32.00 - $35.00The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.Benefits Overview:Health, dental, and vision insurancePaid time off and holidaysRetirement benefits (including 401(k) matching)Educational reimbursementParental leaveEmployee stock purchase planTax-saving optionsDisability and life insurancePet insuranceNote: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.