Administrative Associate II - Behavioral Health

Administrative Support Staff

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare employees come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Rushford Center, one of Connecticut's leading providers of addiction and mental health services, is nationally recognized for delivering outstanding prevention, treatment and recovery programs. We offer a wide range of programs including Acute Care and Evaluation, Residential Addiction Treatment, Individual, Group & Family Therapy, Intensive Outpatient programs and Community Support Programs. Through the passion of our specialists, we continue to treat every patient with care, compassion and respect, while providing affordable and accessible services.

Job Responsibilities

The responsibilities of this position include:

1. Acts in a professional manner with all Rushford customers and employees: treats all people with respect and courtesy.
2. Provides back up support to other administrative staff members as needed including different shifts as necessary.
3. Supports clinical staff and managers, providing administrative support to assist them in departmental tasks/projects in a timely and accurate manner.
4. Utilizes data integrity reports to assist Rushford to maintain compliance with documentation and required reporting.
5. Manages client and administrative records according to policy and procedure maintaining confidentiality at all times.
6. Performs shared administrative duties with centralized administrative staff, including, but not limited to, word processing, maintaining spreadsheets, scheduling, data entry and filing.
7. Assists with orientating and training of Rushford staff as assigned.
8. Utilizes computer software including Word and Excel and CMHC software.
9. Manages multi-line telephone system efficiently in a professional manner and demonstrates sound judgment when appropriately triaging phone calls and visitors; providing assistance with respect and courtesy.
10. Utilizes network effectively, including intranet resources and Group Wise for managing calendar and electronic mail.
11. Adheres to Rushford policies and procedures.
12. Operates and troubleshoots office equipment including, copiers, printers, and fax machines. Monitor and order supplies and process calls for service as necessary.
13. Assists the adult outpatient department by coordinating training of other administrative assistants.
14. Coordinates meetings for department managers by scheduling, organizing, taking notes, and performing research necessary for smooth administrative functions of meetings.
15. When necessary, spends up to 4 hours a week working on special projects at the discretion of the department director.
16. Performs other administrative duties as assigned by manager or clinical staff.

Qualifications

The qualifications for this position include:

• Associate's degree or equivalent experience
• Requires a minimum of 3-5 years- office experience; (with 1 year of service in the Adult Outpatient Unit, which applies to Lead position only)
• Demonstrated keyboarding and computer skills (40wpm) with advanced skills in Microsoft Office products
• Demonstrated organizational and multi-tasking skills
• Good interpersonal/written communication skills
• Ability to perform duties with minimal direction
• Commitment to discretion and confidentiality when attending management meetings

As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.