Associate Banker

Application Deadline: 09/24/2026 | Location: 3245 Vicksburg Lane North | Job Family: Retail Banking Sales & Service Job Summary The Lobby Leader delivers exceptional service to BMO customers and prospects, identifies customer needs, and provides advice and guidance regarding financial solutions that best serve customers. The role works collaboratively within the branch and with BMO partners to achieve desired business outcomes and delivers a seamless, personal customer experience across multiple channels. Responsibilities Delivers exceptional service to BMO customers and prospects. Identifies customer needs and offers advice and guidance on financial solutions. Collaborates with branch staff and BMO partners to achieve business objectives. Serves as lobby leader, conducts client conversations, recommends alternative banking channels, and provides personal banking and investment advice. Meets transaction‑based customer needs with seamless execution. Reviews customer profiles and engages in needs‑based conversations to identify opportunities and address banking and credit card needs. Supports operational activities (inventory management, escalated service requests, application follow‑ups, filing, opening and closing tasks). Probes to understand personal banking and credit card needs and incorporates marketing promotions and programs. Organizes work information to ensure accuracy and completeness. Finds creative approaches that personalize each customer’s experience. Contributes to continuous improvement of the overall customer experience. Follows risk and compliance processes and policies, safeguarding customers’ assets and privacy. Identifies and reports suspicious activity related to money laundering. Analyzes issues, determines next steps, and escalates as required. May work at multiple branches or channels with a flexible schedule. Qualifications Typically 1–2 years of relevant retail banking experience or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months). Proficient with social media, tablets, smartphones, and online tools. Some experience in consultative customer service or sales roles. Basic knowledge of specialized sales and business banking solutions for referral. Passionate commitment to helping customers. Drive to deliver a personal customer experience and focus on results. Resourceful self‑starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including rapport building and connections with customers. Aptitude for listening, problem solving, and flexible, creative response to challenges. Verbal and written communication skills – Good. Organization skills – Good. Collaboration and team skills – Good. Analytical and problem solving skills – Good. Compensation Salary: $41,714.00 – $50,500.00 (salaried). The range may vary based on location, skills, experience, education, and qualifications. Commission structure is possible for eligible roles. Additional compensation may include performance‑based incentives, discretionary bonuses, and other rewards. Benefits Health insurance Tuition reimbursement Accident and life insurance Retirement savings plans Equal Employment Opportunity Statement BMO is an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories in compliance with applicable federal, state, and local law and provide reasonable accommodations for individuals with disabilities. If you need assistance during any part of the employment process, please email View email address on click.appcast.io with details of your request and contact information. Additional Information For more details about BMO’s Total Rewards, visit #J-18808-Ljbffr