Director, Commercial Operations & Analytics

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.# **About the Role**MiniMed is a global leader in diabetes technology, dedicated to transforming lives through innovation. We are on a mission to deliver smarter, more connected solutions that empower people with diabetes to live fuller, more confident lives. As we continue to grow and evolve as an independent company, we are building world-class teams to match our ambition. The Opportunity We are seeking a visionary and results-driven Commercial Operations Leader to join our team at a pivotal moment in MiniMed's journey. This senior leader will serve as the strategic backbone of our commercial organization — architecting the data, analytics, forecasting, and operational infrastructure that empowers our sales and marketing teams to perform at the highest level. This is not a role for someone who manages the status quo. We are looking for a builder, a strategist, and an innovator — someone who sees the intersection of data, technology, and commercial execution as the ultimate competitive advantage, and who has the vision and track record to prove it. This position is hybrid, 3 days per week, onsite in San Antonio, TXResponsibilities may include the following and other duties may be assigned.**Strategic Vision & Roadmap — Data & Analytics*** Define and drive the **multi-year data and analytics strategy** for the commercial organization, aligned to MiniMed's broader business objectives* Architect a **scalable analytics roadmap** that evolves from reporting and descriptive insights to predictive and prescriptive intelligence* Partner with senior leadership across Sales, Marketing, Finance, and IT to ensure data assets are leveraged as a **strategic differentiator*** Champion a **data-driven culture** across the commercial organization, raising the analytical literacy and decision-making quality of teams at every level* Translate complex data into **clear, actionable insights** that drive executive decision-making and field performance**Forecasting Excellence*** Lead and continuously improve the **commercial forecasting function**, including demand forecasting, sales planning, and revenue projection methodologies* Build robust, **repeatable forecasting models** that integrate market dynamics, customer behavior, competitive intelligence, and business trends* Establish forecast **accuracy benchmarks and accountability frameworks** that drive continuous improvement across the organization* Partner cross-functionally with Finance, Supply Chain, and Marketing to ensure **forecast alignment** across the enterprise* Deliver forecasts with confidence intervals, scenario planning, and risk-adjusted views that enable agile business decision-making**Standard Operating Mechanisms*** Design, implement, and scale **standard operating mechanisms (SOMs)** that create consistency, accountability, and velocity across commercial operations* Build a **rhythm of business** — including cadenced reviews, performance dashboards, pipeline management processes, and field reporting frameworks — that keeps the organization aligned and moving with purpose* Develop and maintain **SOPs, playbooks, and governance frameworks** that institutionalize best practices and reduce operational friction* Drive adoption of operating mechanisms across regional and field teams, ensuring **compliance and continuous refinement** over time* Create feedback loops between field execution and central operations to ensure SOMs remain relevant, practical, and impactful**Automation & Artificial Intelligence*** Lead the **identification, prioritization, and implementation of automation opportunities** across commercial operations — eliminating manual work and freeing teams to focus on high-value activities* Define and execute MiniMed's **AI strategy for commercial operations**, including the deployment of AI-powered tools for forecasting, customer segmentation, territory optimization, and sales performance analytics* Partner with IT, Data Engineering, and external vendors to **build and scale AI/ML capabilities** that are embedded into day-to-day commercial workflows* Stay at the forefront of **emerging AI and automation technologies**, proactively identifying how new capabilities can be applied to drive competitive advantage* Develop a clear **ROI framework** for automation and AI investments, ensuring alignment with business priorities and measurable outcomes**Leadership & Team Development*** Lead, inspire, and develop a **high-performing Commercial Operations team**, fostering a culture of excellence, curiosity, and continuous improvement* Attract and retain **top talent** with deep expertise in analytics, data engineering, forecasting, and operations* Serve as a **trusted advisor and strategic partner** to the Chief Commercial Officer and senior commercial leadership* Represent Commercial Operations in **executive forums**, cross-functional planning sessions, and strategic initiatives* Model MiniMed's values and champion an **inclusive, collaborative, and innovative team culture****Required Qualifications*** Bachelor's degree and **10+ years of progressive experience** in Commercial Operations, Sales Operations, or a related function within a commercial organization* Or, advanced degree and 8+ years of of progressive experience in Commercial Operations, Sales Operations, or a related function within a commercial organization* **7+ years of Proven leadership experience** managing high-performing, cross-functional teams in a fast-paced, growth-oriented environment**Preferred Qualifications*** Demonstrated success building and executing a **data & analytics strategy** that drove measurable commercial outcomes* Deep expertise in **commercial forecasting** — including methodology design, model development, and forecast governance* Proven track record of **designing and scaling standard operating mechanisms** that improved organizational performance and accountability* Hands-on experience leading **automation and AI initiatives** within a commercial or business operations context* Strong executive presence with the ability to **influence, align, and inspire** senior stakeholders across the organization* Proficiency with modern **analytics platforms** (e.g., Power BI, Tableau, Salesforce, or equivalent)* Experience in the **medical device, healthcare, or life sciences** industry* Familiarity with **AI/ML platforms and tools** applied to commercial use cases (e.g., predictive analytics, NLP, recommendation engines)* Experience with **CRM systems, ERP platforms**, and commercial data infrastructure* MBA or advanced degree in **Business, Analytics, Data Science, or a related field*** Experience operating in a **post-carve-out or high-growth environment** where building from the ground up was required# **Physical Job Requirements**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.# **Benefits & Compensation****MiniMed offers a competitive salary and flexible benefits package**At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.Salary ranges for U.S (excl. PR) locations (USD):167000 - 285000For roles located in California, Seattle WA, Washington DC, Boston MA, and New York City, the salary range is $186,000 - $316,000 USD.Actual compensation may vary based on factors including experience, education, certifications, skills, market conditions, internal equity, and geographic location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.For further details about our comprehensive benefits, we encourage you to visit the link below.MiniMed Benefits Overview #J-18808-Ljbffr